CAF Cash Account
Safe and secure day-to-day banking, designed
exclusively for charitable organisations.
Our interest-bearing CAF Cash Account provides
transactional banking for your everyday requirements.
So whether you need to send money electronically within
the UK, send money outside the UK, make everyday card
payments or set up standing orders to third parties,
this account aims to satisfy your day-to-day banking
needs, including:
n earn interest on account balances in credit
n online banking with dual authorisation for
added security
n access to a branch network for paying in at
UK counter-service branches of HSBC or
Royal Bank of Scotland
n standing order, cheque and paying-in book facilities
n access to Post Office deposit services
Receiving money
You can receive money into your CAF Cash Account by
online or electronic transfer, or by cash or cheque at
any counter-service HSBC Branch in the UK if your sort
code begins with 40, or at any counter-service
RBS Branch in the UK if your sort code begins with 83.
You can also pay in at any Post Office in the UK.
Sending money
You can use a variety of methods to send money:
n card payments with a CAF Bank Mastercard
®
Business card
n Online Service
n outside the UK by completing our Sending money
outside the UK form
n Bacs bureau and sponsorship for payments and
collection of Direct Debits
n CHAPS bank transfer
n Direct Debit
n standing order
n Faster Payments
n cash withdrawal from an international network of
cash machines wherever you see the Mastercard
symbol
n cheque
Find out more at www.cafonline.org/banking
Fees
The CAF Cash Account monthly fee of £5.00 and other
transaction fees are detailed in the CAF Bank Tariff of
Charges, which you can view at www.cafonline.org/
cafbank-tariff-terms
Arranged Overdrafts
A secured, arranged overdraft by prior agreement
as part of your CAF Cash Account may meet your
borrowing needs.
1
Find out more about our secured loans at
cafonline.org/loans
1 Overdraft applications are subject to credit assessment and
security is required.
CAF Bank online
You can manage your account with our Online Banking
service, a safe and secure way to manage your day-to-
day transactions over the internet.
Dual authorisation
Managing your account online gives you the benefit of
additional security and fraud prevention measures using
dual authorisation. Once a transaction has been initiated
to a third party, it requires another online user, authorised
by your organisation, to approve it before any money
leaves your account.
CAF Cash features and benets
2
You can:
n view transaction history and balances for all your
accounts
n pay variable amounts to your staff and suppliers
n view statements online
n send and receive money between your
CAF Cash and Gold Accounts
n send money to other UK bank accounts
n set up additional users with various
Administration Rights
n view Direct Debits
n set up, amend and cancel standing orders
n change your passwords
n order cheque or paying-in books
CAF Cash Online QuickPay
This is a free online service that lets you pay variable
amounts to your staff and suppliers from your CAF
Cash Account. Unlike a standing order, QuickPay allows
you to transfer irregular amounts. You can control your
payments online and they are sent electronically at no
cost to your organisation.
Interest
You can view our current interest rates at:
CAF Cash Account – cafonline.org/banking
Deposit Accounts – cafonline.org/bankrates
Our friendly team
You can, of course, choose to manage your account
transactions by telephone, or by sending written
instructions, signed in accordance with your existing
mandate held with CAF Bank.
Our UK-based Customer Service team is available to help
you Monday to Friday 9am to 5pm on 03000 123 456
(excluding English bank holidays). Alternatively, you can
email us at cafbank@cafonline.org
Staying secure
We’re here to help you protect your money. Visit our
Security Centre at www.cafonline.org/security-centre
for updates on the latest scams and tips on how to
prevent fraud.
CDT-2160/0724
We’re here to help
Explore our Help and Support Hub at
www.cafonline.org/caf-bank-help to find
answers to questions you may have about
opening a CAF Bank Account.
T: 03000 123 456
E: cafbank@cafonline.org
W: cafonline.org/caf-bank
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656
Summary box
CAF GOLD ACCOUNT
Account name CAF Gold Account
What is the interest rate? Your interest rate is variable. The current annual rate is shown in the table
below.
Balance Quarterly Interest
(variable)
£0+ Gross* AER**
2.50% 2.52%
n
Interest is calculated on your daily balance.
n
Interest is paid quarterly to this account.
Can CAF Bank change the
interest rate?
Yes, we can change the interest rate at any time. We will notify you of any
change that does not benet you 60 days before the change is made. For more
information, please see section 20 of our General Terms and Conditions.
What would the estimated
balance be after 12 months
based on a £1,000 balance?
An illustration of the future balance is shown below.
Balance Gross
*
Rate/AER
**
Balance at 12 months
£1,000.00 2.50%/2.52% £1,025.24
This is an illustrative example assuming that:
n
You don’t withdraw or deposit any additional money.
n
The interest rate stays the same and is paid quarterly.
n
Interest is calculated on a cleared deposit for a full 12 months.
How do I open and manage
my account?
n
You can open an account by printing the online application form and posting
it to CAF Bank Limited, 25 Kings Hill Avenue, Kings Hill, West Malling, Kent
ME19 4JQ.
n
There is no minimum deposit.
n
There is no minimum account balance.
n
You can manage the account by telephone, online or by post.
Can I withdraw money?
n
Yes, you can make withdrawals from this account to your CAF Cash account.
Additional information
n
You can close this account any time without charge.
n
If your sort code starts with 40, you can deposit cash or cheques through
any counter-service branch of HSBC in the UK. If your sort code starts with
83, you can deposit cash or cheques through any counter-service branch
of RBS in the UK. For both HSBC and RBS sort codes, you can use the Post
Office counter-service to deposit cash or cheques in the UK.
n
Interest is paid Gross
*
.
n
Please read this summary in conjunction with the CAF Bank General Terms
and Conditions and the CAF Gold Account – Account Terms.
CDT-1955/0224
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656.
*
Gross means that all interest will be paid without any deduction of tax. You are responsible for paying any tax due
to HMRC.
**
AER stands for the Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and
compounded over a year.
Financial Services Compensation Scheme (FSCS)
This product is covered by the Financial Services Compensation Scheme (FSCS).
For further information about the compensation provided by the FSCS (including amounts covered and eligibility
to claim), refer to the FSCS website www.FSCS.org.uk or call the FSCS on 0800 678 1100.
Details correct as at 13/02/2024
Application form
CAF BANK
2
CAF Cash current account
If you require easy access to your money but also need
every penny to work for you, then our CAF Cash Account
may be the answer. Your account needs to be funded in
the first 30 days. Failure to do so may result in your account
becoming overdrawn. To find out more about possible
charges, please see our Tariff of Charges, located at
cafonline.org/cafbank-tariff-terms.
With a CAF Cash Account you can:
n Send money within the UK
n Send money outside the UK
n Receive money from outside the UK
n Receive money from within the UK.
CAF Bank Business card
With a CAF Bank MasterCard
®
Business card you can make
card payments for goods and services from your CAF Cash
Account in a safe and secure way and online, in the UK and
overseas. You can make a cash withdrawal at ATMs where
the MasterCard acceptance mark is displayed.
With a CAF Bank Business card your cardholder can:
n make card payments in pounds 24/7
n make card payments in a foreign currency
n securely undertake online payments using the
MasterCard® SecureCode™ service
n make cash withdrawals in pounds in the UK and in
a foreign currency outside the UK up to £300 per
transaction. This is subject to a daily limits which covers
all cardholder cash withdrawals from ATMs.
CAF Bank Bacs bureau service
A secure, efficient way to collect Direct Debits in to your
CAF Cash Account and send money within the UK.
Loans
Finding a loan tailored to meet the needs and circumstances
of your organisation is not always easy. As a trusted provider
that understands the requirements of charities we can
help take the hassle out of the process, enabling you to
concentrate more on your cause. Whether you’re looking
to undertake a project, refinance an existing agreement,
purchase or refurbish a property or need working capital to
expand your services, our experienced relationship managers
will work with you to develop the right financial solution.
We assess each application on its own merit. We are
committed to being a responsible lender and all loans are
subject to a comprehensive assessment process.
Please note that we do not provide loans where 40% or
more of the secured assets would be a residential dwelling,
or loans other than for business purposes or which would
be a regulated consumer credit agreement.
Arranged overdrafts
If a loan is not suitable for your organisation, a business
arranged overdraft as part of your CAF Cash Account may
better meet your shorter-term needs.
CAF Gold deposit account
This account provides your charity with easy access to your
savings. You can open an account and send money to your
CAF Cash Account or a nominated account as long as your
account remains in credit.
To operate a CAF Gold Account, you must open a linked
CAF Cash Account.
Savings
We can give you access to savings accounts with variable
notice periods from 60 days to 1 year. Helping you to meet
your current needs and improve your future sustainability.
About our services
3
The meaning of the words and phrases used in this
document are detailed in the Words and Terms we use
section of the CAF Bank General Terms and Conditions. In
addition, the Financial Conduct Authority has published a
set of standardised terms and definitions that all banks use
in relation to the services it provides per payment account.
A glossary of the terms and definitions is available to view at
cafonline.org/glossaryofterms which will apply to these
terms unless a contrary intention is expressed. We set out
the cost of these services in our Tariff of Charges which are
designed to make it easier for you to compare the cost of
banking services. Our Tariff of Charges can be found at
cafonline.org/cafbank-tariff-terms.
You should carefully read the accompanying product
information and General Terms and Conditions and retain
them for future reference. If there is anything that you do
not fully understand, please ask for further information or
seek professional advice or guidance before sending your
application to CAF Bank. Failure to complete this form fully
may delay your application.
Below is a list of information you will need to supply when
completing this application. For ease, you may wish to have
this information to hand before starting your application.
Details about your organisation’s:
n activities
n income
n charity registration number (charities registered with the
Charity Commission (CC), Office of the Scottish Charity
Regulator (OSCR) or Charity Commission for Northern Ireland
(CCNI)
n registered company number (for organisations
registered with Companies House)
n registered address and correspondence address
n an extract of the minutes of a meeting attended by your
board of directors/trustees or equivalent, where it shows
authority to open a new bank account. This should be
signed by your chairman and certified by them as a true
extract of the minute (the signature must be an original)
n country(ies) of tax residence – normally the country
or countries in which you are established but if the
organisation has connections with any other country
you will need to check the rules in that country –
see www.oecd.org/about/members-and-partners
n classification for AEOI (Automatic Exchange of Information)
purposes.
Please ensure your application and mandate complies
with your governing document and matches with
information held by the Charity Commission.
Please do not send original governing documents. Please
only send copies of original documents.
Data protection and confidentiality
We take data protection and privacy very seriously. Our Privacy
Notice, which can be viewed at cafonline.org/privacy,
describes the way in which we collect, retain and use personal
data. We aim to ensure that we only hold personal data for as
long as it is needed and that it is held securely.
The personal information we collect from you in this
application will be shared with fraud prevention agencies, who
will use it to prevent fraud and money laundering and to verify
your identity. If fraud is detected, you could be refused certain
services, finance or employment.
For further details of how your information will be used by us
and these fraud prevention agencies, and your data protection
rights, view our privacy notice at cafonline.org/privacy
Information about the people connected to your organisation:
n Contact person: This individual will have verbal authority
to send money between your CAF Bank accounts and to
the other bank accounts stated in this application, and
obtain information about your account.
n Signatories: These individuals will have authority to sign
cheques or written instructions, verbal authority to send
money between your CAF Bank accounts and to the
other bank accounts stated in this application, and obtain
information about your account.
We recommend you have at least two nominated
signatories to approve requests to send money in writing.
When nominating signatories it is best to consider practical
issues of obtaining signatures whenever required.
The contact and all signatories will be required to provide:
• full name
• personal address and any previous address(es) (if
moved in the last three years)
• contact email (where requested)
• phone numbers
• date of birth
• nationality.
This information will be used when carrying out electronic
verification checks and may be used to identify the individuals
as part of our telephone security procedures.
n Business card holders: These individuals have been
given authority to have a business card on behalf of the
organisation.
n Trustees, directors or equivalent and beneficial owners
(such as your governors or equivalent if you are a
state-supported school, college, university or an
independent school or college or the committee members
responsible for running your organisation or group such
as Parent Teacher Association or Parochial Church Council).
Information needed for your application
4
n Trustees, directors or equivalent and beneficial owners
are required to provide:
• full legal name
• personal address and any previous address(es) (if
moved in the last three years)
• phone numbers
• date of birth
• nationality.
This information will be used when carrying out
electronic verification checks.
Important information
All banks face an increasingly stringent regulatory environment,
from regulators here and around the world, which requires
them to put in place close monitoring of all accounts to
ensure they comply with rules for financial transactions. We
are required to know our customers and where they send
their money, the nature of any partner organisations and the
countries and regions in which they operate.
At CAF Bank, we take our obligations very seriously,
and review all our accounts carefully and individually
to ensure we have the necessary understanding of our
customers. In order for CAF Bank to fulfil its account
opening administrative requirements and to comply with
UK anti-money laundering legislation, before your account
can be opened we are required to complete checks on
your organisation and on individuals that are involved with
your organisation. Wherever possible these checks are
performed electronically, minimising the time it takes to
open your account. If we are required to contact you for
further information this may delay your application.
In certain circumstances, however, it may be necessary to
request additional identification documentation which may need
to be certified and may delay your application. Before continuing
please ensure that each person named on this application
form is aware of how we will process the data. If you are aware
of any individuals who may already be associated with other
CAF Bank accounts please notify us in a covering letter to avoid
us undertaking our electronic checks again.
In order to improve international tax compliance, the UK has
enacted legislation to implement various intergovernmental
agreements (including to give effect to relevant European
directives and the US provisions commonly known as FATCA).
We are required by UK law to obtain information to verify
the identity and tax status of account holders together with
the country or countries in which they are tax-resident and,
in some cases, also to verify the identity, tax status and
residence of the ‘Controlling Person(s)’ (as defined under the
various intergovernmental agreements) of the organisation
that is the account holder.
Where the information we hold or collect indicates that
you are, or may be, tax-resident in another country, we
are required to pass that information and details about
your account to HM Revenue & Customs (HMRC) who
will, in turn, pass it to relevant foreign tax authorities
where intergovernmental agreements to which the UK is
a party require the automatic exchange of information for
international tax compliance purposes.
If you do not supply sufficient information to determine
your tax residence (or the tax residence of your ‘Controlling
Person(s)’) we will also have to report that to HMRC, together
with details of your account. HMRC will, in turn pass on
details of such account holders and their accounts to the tax
authorities of the US and Crown Dependencies.
Where you apply for any product with us, we may perform
a credit search in order to check the details of your credit
history with certain credit reference agencies. These agencies
will keep a record of that search (including details of your
application for a product with us, and whether or not that
application is successful) and, for a short period of time, this
can therefore affect your ability to get credit elsewhere. If the
results indicate that the product that you are seeking would
not be suitable, your application may be declined. If your
application is accepted we will file information with these
agencies about how you manage your product on an
ongoing basis.
The Organisation’s directors, trustees (through a resolution
of the board of trustees), committee, or equivalent must
have resolved that CAF Bank is to be appointed as bankers
to the organisation, in writing, and have nominated the
individual completing this application to act on their behalf.
Please make sure all personal details provided as part of your
application are up-to-date and correct. The information you
submit for anyone attached to your organisation may affect
any personal information we already hold.
Your organisation and account contact must be resident in
the UK.
Please ensure you complete each section clearly, in full
and in black ink using capitals. Should you make a mistake,
please cross out the incorrect entry, write in the correct
details above the box and initial the changes.
5
Section 1
New accounts
1.1 Your new account(s)
I would like to open the following accounts paying in at:
HSBC branch counters OR
RBS branch counters
New account(s) 1 – Designation name (leave blank if not required)
CAF Cash Account Deposit £
If you require a Business card, please download an application form from
our website at cafonline.org/businesscard and submit the application
alongside your account application.
If you would like a chequebook, please tick here
If you require a paying-in book, please tick here
and/or
CAF Gold Account Deposit £
If you require a paying-in book, please tick here
New account(s) 2 – Designation name (leave blank if not required)
CAF Cash Account Deposit £
If you require a Business card, please download an application form from
our website at cafonline.org/businesscard and submit the application
alongside your account application.
If you would like a chequebook, please tick here
If you require a paying-in book, please tick here
and/or
CAF Gold Account Deposit £
If you require a paying-in book, please tick here
New account(s) 3 – Designation name (leave blank if not required)
CAF Cash Account Deposit £
If you require a Business card, please download an application form from
our website at cafonline.org/businesscard and submit the application
alongside your account application.
If you would like a chequebook, please tick here
If you require a paying-in book, please tick here
and/or
CAF Gold Account Deposit £
If you require a paying-in book, please tick here
Section 1
New accounts
1.1 Your new account(s)
If your sort code starts with "40", you can carry
out your banking at HSBC counter-service
branches. If your sort code starts with "83",
you can carry out your banking at Royal Bank
of Scotland counter-service branches. You can
also pay in cash and cheques at any Post Office
in the UK.
Each account will be opened using your exact
organisation name which you will be asked
to provide in section 2.2, but you can also
choose a ‘designation name’ for each
account, to differentiate between them,
eg Number 1 account.
The CAF Cash Account is subject to a
monthly fee. Please fund your account
within 30 days to avoid any unexpected
costs. Please see the CAF Bank Tariff of
Charges for further information.
Please note: account designations must not
exceed 16 characters including spaces and are
not an alternative account name – all cheques
and monies received must be payable to your
organisation name or your designation name.
Your Business card application will need to be
submitted with your new account application.
Business cards are issued to the cardholder
on behalf of the organisation. Please note,
cardholders cannot contact CAF Bank directly,
unless the cardholder is also a signatory or the
named contact person for the account.
Section 1 continued overleaf
For office use only:
CAF Bank Account number
6
1.2 Other services
We will send the information to the account
contact using the details set out in section 6.
1.2 Other services
Would you like us to send you information about the other services we
can offer? (subject to a separate application)
Bacs bureau
CAF Bank loan
Arranged overdraft
How would you like us to send this information to you?
Email
Post
1.3 Where did you hear about CAF Bank?
7
Section 2
About your organisation
2.1 Existing CAF Bank accounts
Please indicate if your organisation already holds
a bank account with CAF Bank and insert the
main account number in the box provided.
2.2 Organisation name
Where relevant, you must use the organisation
name or working name registered with the
HMRC or your regulator. If you have more
than one working name, you can choose one
of these.
Please ensure that the organisation name
you enter here is identical to your registered
working name in your governing document.
2.3 Operating or registered address
The operating address or registered address
is required for identification purposes.
Registered charities – this must be identical
to the details held by the CC, OSCR or CCNI.
Non-registered organisations – this must
be identical to the details provided on
your website, or on the accompanying
HMRC exemption certificate and governing
document.
Please note, we cannot open accounts for
organisations whose principal operating
address is outside the UK.
2.4 Country of incorporation (if relevant)
of organisation
Please provide the country where your
organisation is incorporated or legally registered.
2.5 Organisation web address
Please provide the web address for your
organisation.
2.6 Other bank accounts
If you hold a bank account with another
financial institution, including accounts that
you are transferring to CAF Bank, please
provide copies of the last six months'
statements for all such accounts.
2.7 Estimated annual turnover in the next
12 months
Please put the figure that is closest to your
organisation's likely turnover for the next 12
months.
Section 2
About your organisation
2.2 Organisation name
2.3 Operating or registered address
Postcode
2.4 Country of incorporation (if relevant) of organisation
2.1 Existing CAF Bank account
Does your organisation already hold a CAF Bank account?
Yes
No (go to section 2.2)
If your organisation holds an existing account with CAF Bank then a link will be
formed with the new account, unless the new account is for a separate legal entity
that is financially distinct from the existing organisation.
Main CAF Bank account number
Reason for additional account
2.5 Organisation web address
2.6 Other bank accounts
Does your organisation hold an account with another financial institution?
This includes accounts that you are transferring to CAF Bank.
Yes
No
If 'Yes' please provide copies of your last six months' statements for each
account you hold.
2.7 Estimated annual turnover in the next 12 months
Section 2 continued overleaf
8
2.8 Country(ies) of tax residence (including the UK)
Please complete the information in the boxes below indicating:
i) where the Account Holder is tax-resident; and
ii) the Account Holder’s TIN for each country indicated.
If the Account Holder is not resident in any jurisdiction (eg because it is fiscally
transparent), please indicate that in the boxes below and provide its place of
effective management or country in which its principal office is located.
If a TIN is unavailable, please provide the appropriate reason A, B or C
where appropriate:
Reason A – The country where the Account Holder is liable to pay tax
does not issue TINs to its residents.
Reason B – The Account Holder is otherwise unable to obtain a TIN or
equivalent number. Please explain why the Account Holder is unable to
obtain a TIN in the below boxes if you have selected this reason.
Reason C – No TIN is required. Note: only select this reason if the authorities of the
country of tax residence entered below do not require the TIN to be disclosed
1. Countries of tax residence
Tax number, eg UTR, TIN
If no TIN is available (including the UK), enter reason A, B or C
2. Countries of tax residence
Tax number, eg UTR, TIN
If no TIN is available (including the UK), enter reason A, B or C
3. Countries of tax residence
Tax number, eg UTR, TIN
If no TIN is available (including the UK), enter reason A, B or C
If you selected Reason B above, please explain in the following boxes why
you are unable to obtain a TIN.
1.
2.
3.
Section 2 continued overleaf
2.8 Country(ies) of tax residence (including
the UK)
You must list all countries in which the
Account Holder is tax-resident and provide
the Taxpayer Identification Number or
national equivalent. A Charity registered with
the CC, OSCR or CCNI will be UK tax-resident.
In the UK, charities registered with HMRC
will have a TIN (also known as a Unique Tax
Reference (UTR)).
If the Account Holder is tax-resident in
more than three countries, please use a
separate sheet.
9
2.9 Trustees or equivalent
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
2.9 Trustees or equivalent
Please complete full details for all your trustees,
directors or equivalent (this is anybody who
votes in your meetings) such as:
n your governors or equivalent if you are a
state-supported school, college, university
or an independent school or college
n the committee members responsible for
running your organisation or group, such
as Parent Teacher Association or Parochial
Church Council - if you are a branch of a
main charity please provide your branch’s
committee member details.
Please ensure the details of the trustees or
equivalent are those stated on the Charity
Commission website or at Companies House.
If the details are different, please provide an
extract from the minutes of a meeting where
you confirm the trustees differ. This should be
signed by your chairman (the signature must
be an original signature).
Where your Beneficial owners are not your
trustees please complete section 5.4
If you have more than four trustees,
directors or equivalent, please use a
separate sheet, setting out for each person
the same information requested here.
Please provide the full legal name for each
Trustee. We need this information in order
to identify your Trustees. We are not able to
accept shortened versions of names.
Section 2 continued overleaf
10
3.1 Charity registration number
3.2 Company Registration Number (if applicable)
Registered charities (other than those which are dual tax registered), please go to
section 6 (Operating your new account).
If your organisation is dual registered for tax purposes, please complete section 4
(Entity classification).
If you are not a registered charity, please complete sections 4 (Entity
classification) and 5 (Non-registered organisations).
Section 3
Registered charities
Registered charity
An organisation that is registered with the
CC, OSCR or CCNI.
Non-registered organisation
An organisation that is not registered
with the CC, OSCR or CCNI.
3.1 Charity registration number
Please insert either your CC registration
number (up to seven characters),
CCNI registration number (up to eight
characters), or your OSCR registration
number (eight characters starting with SC).
3.2 Company Registration Number
If your organisation is a limited company,
please enter your company registration
number.
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
Section 3
Registered charities
11
Section 4
Entity (organisation)
classification for AEOI
Purposes
AEOI Entity classification
Active Non-Financial Entity (Active NFE)
A charity, church or other non-profit
organisation will usually be considered an
Active NFE and should tick "Yes", unless it falls
within the definition of a 'Managed Investment
Entity and is located in a non-Participating
Jurisdiction'. The definition on the OECD's list
of Participating Jurisdictions can be found at
www.oecd.org/about/members-and-partners.
If unsure of your organisation's tax status,
please consult your tax adviser.
Managed Investment Entity and is located in
a non-Participating Jurisdiction
Investment Entity located in a Non-
Participating Jurisdiction and managed by
another Financial Institution' means any
Entity the gross income of which is primarily
attributable to investing, reinvesting, or
trading in Financial Assets if the Entity is (i)
managed by a Financial Institution and (ii) not
a Participating Jurisdiction Financial Institution.
Such an Entity is treated in the same way as a
Passive NFE for AEOI reporting.
Section 4
Entity (organisation) classification
for AEOI Purposes
Was your organisation established or is it resident for tax outside the UK?
Yes
No
If yes, please contact our Customer Services Team on: 03000 123 456.
Is your organisation an Active NFE?
Yes
No
If no, please contact our Customer Services Team on: 03000 123 456.
12
5.1 Organisation type
Please tick the relevant box(es) to confirm the legal structure of your organisation.
Tick
box
Organisation
type
Supporting document needed
Limited Company Company registration number and provide a copy
of your HMRC exemption certificate, if applicable.
Limited Liability
Partnership (LLP)
Relevant Registration Number and provide a copy
of your HMRC exemption certificate, if applicable.
Community
Interest Company
(CIC)
Relevant Registration Number and provide a copy
of your HMRC exemption certificate, if applicable.
Co-operative and
Community Benefit
Societies
Relevant Registration Number and provide a copy
of your HMRC exemption certificate, if applicable.
Community
Amateur Sports
Club
Relevant Registration Number and provide a copy
of your HMRC exemption certificate, if applicable.
Social Enterprise Relevant Registration Number and provide a copy
of your HMRC exemption certificate, if applicable.
Educational
establishment
Further documentation may be required once
your application has been assessed.
Religious
establishment
Please provide details of your diocese, if
appropriate.
Girlguiding or
Scout Group
Further documentation may be required once
your application has been assessed.
Armed Forces Further documentation may be required once
your application has been assessed.
Other (for example,
an unincorporated
Trust, exempt
charity, partnership,
association, club,
social housing
providers)
For Trusts, that need to be registered with the
Trust Registration Service (TRS), please provide
a copy of your TRS certificate. If you are a Trust
but do not need to register with the TRS, please
explain why you do not need to register. We may
require confirmation from a professional advisor.
If applicable to your organisation type, please provide:
Your registration number
Further details if you are a Religious Establishment or a Trust but do not need to
register with the TRS.
Section 5
Non-registered organisations
5.2 Organisation beneficiaries
Section 5
Non-registered
organisations
Section 5 continued overleaf
5.1 Non-registered organisations
If supporting documents are needed, please
provide a copy when sending us your
application form.
5.2 Organisation beneficiaries
Please state who or what are the main
beneficiaries of your charitable activity.
Beneficiaries could be people, groups
of people or organisations that your
organisation is set up to help. This may be
found in your governing document.
13
5.3 Founders, protectors and settlors or equivalent (for trusts only)
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
5.3 Founders, protectors and settlors or
equivalent
Please complete full details for any founders,
protectors or settlors the trust may have.
These are found in your trust deed.
Please provide the full legal name for each
founder, protector or settlor. We need this
information in order to identify them. We
are not able to accept shortened versions of
names.
5.4 Beneficial owners
Please complete full details for any
beneficial owners you may have.
A beneficial owner is an individual who
ultimately owns or controls 20% or more of
the organisation in relation to share of the
capital, profits, voting rights, capital of the
trust property or who operates or has control
over a trust, meaning having the power to:
n dispose of, advance, lend, invest, pay or
apply trust property;
n vary the trust;
n add or remove persons as a beneficiary
or to or from a class of beneficiaries;
n appoint or remove trustees; or
n direct, withhold consent to or veto the
exercise of any of the above powers.
5.4 Beneficial owners
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Percentage held Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
Section 5 continued overleaf
14
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Percentage held Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Percentage held Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
Mr
Mrs
Miss Other
Full legal name
Home address
Postcode
Percentage held Date of birth
dd/mm/yy
Home telephone number (incl std)
Nationality
15
6.1 Account contact
Mr
Mrs
Miss Other
Full legal name
Position
Date of birth
dd/mm/yy
Nationality
Home address
Postcode
If you have lived at this address for less than three years, please complete a previous
address(es) form. This can be found at cafonline.org/applicationforms
Please complete all telephone numbers below and tick your preferred
option for us to contact you on.
Home telephone (landline)
Daytime contact number
Mobile telephone number
Email
Which address should we use to write to you?
Operating or registered address (as stated in 2.3)
Account contact's home address
Other
Postcode
As well as contacting you about this product or service, we would like to
send you information about other related products and services from the
CAF Group that we believe will be of interest to you.
I DO NOT want to receive this information by (tick all that apply):
Email
Phone
Post
Please note: if you tick a box, we will not be able to tell you about these products
and services in this way.
For information about how CAF handles your information, see our Privacy
Notice which you can nd at cafonline.org/privacy
CAF and the companies in which it has a majority stake, or their subsidiaries (defined
here as the CAF Group) will not share your information with any outside organisation
except as part of providing a product/service or when legally obliged to do so.
Section 6
Operating your new account
6.2 Telephone banking
Mandatory telephone password
Please refer to the guidance notes on the left hand side
Section 6 continued overleaf
Section 6
Operating your new account
Please ensure you fully complete all parts of
section 6.
6.1 Account contact
The account contact does not have to be a
signatory. The account contact does have to be
UK based.
The account contact will have authority to:
n act as the main CAF Bank Online
user which means they have full user
responsibility for administration of the
CAF Bank Online service and are able to:
– initiate money to be sent within the UK
online in accordance with the terms
and conditions
– set up additional users including
allocation of their user ID and password
– access day-to-day account information
n authorise money to be sent between
your organisation’s accounts by speaking to
us over the telephone
n act as the main user for CAF Bank
Online statements, being able to view
statements for all linked accounts.
The account contact should be someone
who is readily available and familiar with the
requirements of the account.
For identification purposes, the account
contact must provide their full name. If
they have a preferred/familiar name, please
include this in brackets after their full name.
If the account contact has lived at more
than one address in the previous three years
please complete their previous address details
on a Previous addresses form. This can be found
at cafonline.org/applicationforms or complete
a blank sheet listing name, address, postcode
and dates for each previous address.
We may need to call the account contact
Monday – Friday (9am-5pm) on the preferred
number chosen but we will use the other
numbers if necessary.
6.2 Telephone banking
Telephone banking is another easy way to access
and manage your accounts:
n access information about transactions
n cancel standing orders and Direct Debits
n get support with internet banking
Setting up a password is mandatory to use
our telephone banking service. The account
contact, along with any signatories detailed on
your Bank mandate, will require access to the
password. We recommend using a password
that is both secure, including alpha and
numerical characters, and easy to remember.
This will be used as part of our security
procedures. We will never ask for your full
password during the identification process.
If you do not provide a telephone password
here, your account will not be opened until
this is received.
16
6.3 CAF Bank Online
Would you like to register for CAF Bank Online?
Yes
No (go to section 6.4)
We will use the mobile telephone number provided in section 6.1 to
register the primary user for CAF Bank Online, including Text Alerts. This
registered device will be needed each time the account contact wishes
to log in, view or change their details, manage online users or authorise
money to be sent within the UK
Statements
Opt for online statements and we will use the email address of the
account contact provided in section 6.1 to make contact as part of
registration. Up to 36 months of statements can be viewed, downloaded,
saved and printed.
If you would prefer to receive your statements in paper format, please
tick here
How often would you like to receive statements for your CAF Bank account(s)?
CAF Cash Monthly Quarterly Yearly (online only)
CAF Gold Quarterly Yearly (online only)
Date of statement
6.4 Audit and Account Authority
Do you want us to provide your auditor or account authority with
information on your account?
Yes
No
If 'Yes' please complete this section.
Name of auditor/accountant
Address
Postcode
Section 6 continued overleaf
6.3 CAF Bank Online
CAF Bank Online is a quick and easy way to
access and manage your accounts.
If you choose to register for CAF Bank Online the
account contact will become the primary user,
meaning they will have full user administration
rights and will be able to:
ninitiate money to be sent within the UK
nauthorise money to be sent within the UK
nset up secondary online users with various
permissions, including allocation of their
User ID and Password
norder cheque and paying-in books
naccess all account information that is
available online.
For more information about CAF Bank Online,
read Section 11 of the CAF Bank General Terms
and Conditions which can be found at
cafonline.org/everydaybanking or the
CAF Bank Online User Guide which can be found
at cafonline.org/onlinebanking
If you choose online statements, the primary
user will have access to view all accounts that are
linked. Once your online banking is active they
will receive an email with further instructions.
If you do not select an option, we will
automatically send you paper statements.
By selecting the online statements option, you
can help us to reduce our paper usage.
6.4 Audit authority or accountant
Please complete the name and address of
your auditors or accountants to allow them to
request information on your account(s).
17
Section 6 continued overleaf
All banks face an increasingly stringent regulatory environment, from regulators here and around the world, which requires
them to put in place close monitoring of all accounts to ensure they comply with rules for financial transactions. We are
required to know our customers and where they send their money, the nature of any partner organisations and the
countries and regions in which they operate.
At CAF Bank, we take our obligations very seriously, and review all our accounts carefully and individually to ensure we
have the necessary understanding of our customers.
6.5 What is your reason for choosing a CAF Bank Account?
6.6 Will CAF Bank be your primary bankers?
6.7 What transactions do you expect to make on your proposed new account?
Please confirm the nature, size and frequency of transactions and describe the likely sources (i.e. remitting parties) of the
incoming payments and the likely destination of outgoing payments (i.e. beneficiary parties).
6.8 Where will the initial funding of the account come from?
Please indicate if cash or investments, the institution name and location, and the value of this initial funding. If the
funding is not from an account in your organisation's name, please provide the reason why.
18
6.9 Please confirm how your charity raises funds.
E.g. donations or grants, and the expected value of these.
6.10 How was the organisation originally funded, where did those funds come from, and what where they used for?
6.11 Do you have any of the following outside the UK? (Please tick)
Operations / activities / receive money from outside the UK/send money outside the UK/cash withdrawal outside the UK
Associated organisations
Partners (organisations you work with)
None of the above is relevant to our organisation.
If you have ticked any of the first three options above, please provide further details below:
6.12 Please give details of your organisation's activities in relation to sending money or receiving money.
n If you intend to send money outside the UK, please list the countries below and confirm the purpose, frequency and
indicate the type of beneficiaries.
n If you receive money from countries outside the UK, please list the countries below and confirm the sources,
purpose, frequency and indicate the type of donor.
n If you operate cash programmes (where you use cash in the UK or outside the UK rather than sending money
electronically), please state any procedures you have in place to protect the diversion of funds.
Section 6 continued overleaf
19
6.13 Please describe your policies and procedures in connection with your operations or money sent to individuals or
organisations outside the UK.
Include how you identify and know the true nature of your beneficiaries.
6.14 Please provide us with a copy of your organisation's governing document. Make sure you include a copy of any
amendments or additions that have been made since the inception of your charity and its original governing document.
Tick this box to indicate that you have included a copy of your governing document with your application.
PAGE 1 of 2
Bank Mandate
Please complete this section with the personal details of all
authorised signatories.
This form will only be used for the account(s) being opened
in this application. If you are an existing customer and wish
to update signatories on your existing account(s), please ask
for a separate Bank Mandate form.
We will hold this Bank Mandate on our files as proof of the
individuals who are authorised to manage your CAF Bank account.
Please retain a copy of the Bank Mandate for your future
reference. It is important to keep your signatories up-to-date to
ensure your banking facilities are not compromised at any time.
Instruction format
Please tell us how you would like your account to run, eg, a minimum
of two signatures for cheques, three signatures for other instructions
etc. Please ensure you meet any signing stipulations as stated in your
most up-to-date governing document.
Please accept:
Two signatures
Other*
*Please indicate briefly how you wish us to accept instructions.
Your organisation name
authorises any individual named below in ‘Signatories’ (an ‘authorised person’) either individually or, if relevant, with other authorised
person(s) in accordance with the information contained in ‘Instruction format’ below to:
Signatories
Please note: CAF Bank would advise a minimum of two signatories.
Ensure that all sample signatures are exactly as your signatories would normally sign as any discrepancy may result in
requests for money to be sent being returned.
In some rare circumstances we may be required to contact the signatories using the contact details provided on this form.
Account signatory 1
Mr
Mrs
Miss Other
Full legal name
Nationality
Date of birth
dd/mm/yy
Home address
Postcode
Home telephone
Position
Account signatory 2
Mr
Mrs
Miss Other
Full legal name
Nationality
Date of birth
dd/mm/yy
Home address
Postcode
Home telephone
Position
Account number(s)
Sample signature
Sample signature
(a) vary the terms of their Bank Mandate and vary or enter into
any other agreements with the Bank which they consider to
be in our interests from time to time; and
(b) give instructions concerning the operation of our bank
accounts and otherwise communicate with the Bank in
accordance with the Bank’s applicable terms and conditions
and this mandate; and
(c) give other instructions or request information to the Bank in
relation to the Accounts; opening accounts with the same
signing rules and authorised signatories; closing accounts; or
other banking services or products.
This Bank Mandate will continue until you give the Bank a replacement
instruction by completing and returning an updated Bank Mandate
signed in accordance with this Bank Mandate.
PAGE 2 of 2
Account signatory 3
Mr
Mrs
Miss Other
Full legal name
Nationality
Date of birth
dd/mm/yy
Home address
Postcode
Home telephone
Position
Account signatory 4
Mr
Mrs
Miss Other
Full legal name
Nationality
Date of birth
dd/mm/yy
Home address
Postcode
Home telephone
Position
Account signatory 5
Mr
Mrs
Miss Other
Full legal name
Nationality
Date of birth
dd/mm/yy
Home address
Postcode
Sample signature
Home telephone
Position
Account signatory 6
Mr
Mrs
Miss Other
Full legal name
Nationality
Date of birth
dd/mm/yy
Home address
Postcode
Home telephone
Position
Account signatory 7
Mr
Mrs
Miss Other
Full legal name
Nationality
Date of birth
dd/mm/yy
Home address
Postcode
Home telephone
Position
Account number(s)
Sample signature
Sample signature
Sample signature
Sample signature
This form is for authorised signatories or account contact who have lived at their current address for less than three years.
Please supply further address details to complete the process.
Please complete your full name, house name or number, road name, and the postcode. To find out how we handle your
personal information, you can view our Privacy Notice here: www.cafonline.org/privacy
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Previous address (es)
Previous addresses
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
Full legal name
House name/number, road name
Postcode
Date from
d d m m y y
to
d d m m y y
CDT-2099/0524
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656.
1
To complete our application for a CAF Bank account, we confirm that we:
n have submitted an extract of the minutes of a meeting attended by our board of directors/trustees or equivalent, where it
shows authority to open a new bank account. This has been signed by our chairperson (the signature must be an original).
n have obtained the correct number of signatures to authorise this application in line with the signing guidance below, and
have clearly stated their positions.
n agree that we will operate the account in line with our governing document.
n have read the CAF Bank Terms and Conditions. We acknowledge and accept by signing and submitting this application that
all parties to the account are agreeing to be bound by the CAF Bank Terms and Conditions as they apply to our account.
n have read and understood the CAF Gold Account Summary Box information, if we are opening a CAF Gold Account.
n have sought professional advice and guidance before submitting our application, if there was anything we did not fully
understand.
n have received the FSCS Information sheet provided with this application.
n have obtained authorisation from the persons detailed on this application and that they have authorised the disclosure of
their personal details to CAF Bank and are aware of how their data may be used and if further information is required they
are aware that CAF Bank may contact them directly.
n understand that the personal information we have provided to CAF Bank will be shared with fraud prevention agencies,
who will use it to prevent fraud and money laundering and to verify identities. If fraud is detected, we could be refused
certain services. We understand that further details of how our information will be used by CAF Bank and these fraud
prevention agencies, and our data protection rights, can be found at www.cafonline.org/privacy
n have provided correct and complete information in this application.
n understand that our application may be delayed if we do not provide any additional information should it be requested by
CAF Bank and accept the account application may not proceed. CAF Bank will keep us informed if this is the case.
n approve our account contact to also be our administrator for online banking who will have responsibility for managing
secondary users. We understand that by assigning any user of online banking with administrator permissions we are
granting them the same level of access, authority and control as the administrator.
n acknowledge that the information contained in this application form and the information regarding the Account Holder and
any Reportable Account(s) (as defined in the Notes and definitions for information relevant to AEOI) may be reported to HM
Revenue & Customs and exchanged with tax authorities of another country or countries in which the Account Holder or
its Controlling Person(s) may be tax-resident pursuant to intergovernmental agreements to exchange account information
with the UK, existing currently or in the future.
n must inform CAF Bank as soon as we know of any change in circumstances, and any event within 30 days, which affects
tax responsibilities of the Account Holder identified in this form or causes the information contained herein to become
incorrect or incomplete. We must provide CAF Bank with updated information and a replacement Declaration as soon as
we know of such change in circumstances.
n understand that all persons who provide personal data to CAF Bank must familiarise themselves with the CAF group
Privacy Notice, which can be found at www.cafonline.org/privacy
Certi fication
Certification signing guidance
Authorised signatories
Girlguiding groups, Scout groups, community amateur sports clubs, educational establishments and armed forces.
Please ensure that at least two of the trustees who you have listed in your application have signed this form.
Companies, LLPs and CICs
Please ensure that at least two directors (as registered with Companies House) or one director and the Company Secretary
have signed the certication page.
Charitable Incorporated Organisations (CIOs)
Please ensure that at least two of the trustees who you have listed in your application have signed this form.
Unincorporated trusts, associations, clubs, societies, religious establishments, mutual societies and other charitable organisations
Please ensure the certication page has been signed by the number of people required by your trust deed, rules of
association or similar.
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656.
CDT-2086/0524
Full legal name
Position
Authorised signature
Date
d d m m y y y y
Full legal name
Position
Authorised signature
Date
d d m m y y y y
The position stated should represent the required title for the signing authority stated above and for that which is stated in
your governing document.
Eective from 13 February 2024
GENERAL TERMS AND CONDITIONS
2
Contents
Words and Terms we use 3
1 Introduction 6
General Terms and Conditions 7
2 These Terms and Conditions 7
3 Opening an Account 7
4 Deposits, Withdrawals
and Payments 7
5 When might we refuse to make a Payment,
accept an instruction or apply restrictions
on your Account? 10
6 Account closure or transfer 11
7 Interest 11
8 Charges 11
9 When do you need to contact us? 11
10 Statements 12
11 Our Online Service 12
12 Telephone Banking Service 14
13 CAF Bank Mastercard
®
Business card 14
14 Using and safeguarding
Security Details 16
15 Using, processing and sharing your information 17
16 Tax reporting 17
17 Arranged Overdraft services 17
18 Set-off 17
19 Liabilities 18
20 Amendments to the Terms and
Conditions relating to your Account 19
21 Miscellaneous 19
22 How you can make a complaint 19
23 Regulatory protection 19
About CAF Bank 20
3
Access code: A code, made up of numbers, given by us to
the Cardholder to allow the Cardholder to activate the Card
and access the PIN.
Account: Any Bank Account that you hold with us.
Account Contact: The person assigned by you to be the
first point of contact between you and us. The Account
Contact does not have to be a signatory on the Account.
This person will also be your Primary User. See also
Primary User.
Account Terms: The Terms and Conditions (that are
additional and separate to these Term and Conditions)
relating to your Account.
Agency Bank: A bank that does not process payments itself
and uses another bank to process the clearing of payments.
See also Clearing Bank.
Application Documentation: The application form and any
other documents requested by us for the opening of an
Account.
Arranged Overdraft: An agreed limit that lets you spend
more money than you have in your current Account.
The maximum amount is determined by us and there is
normally a charge to use this service as set out in our
Tariff of Charges.
Bacs Transfer: An electronic money transfer between
banks which normally takes three working days.
CAF Bank UniqueCode: Passcode generated on the CAF
Bank App or sent to you by text message to use as two-
factor authentication for the Online Service.
CAF Group: Our parent organisation, Charities Aid
Foundation (registered charity number 268369) or any of its
subsidiaries, associated and affiliated companies.
Card: A CAF Bank Mastercard
®
Business card which is linked
to your CAF Cash Account.
Cardholder: A person nominated by you to receive and use
a Card to make Transactions on behalf of the organisation.
Card Transactions: Purchases, Payments and cash
Withdrawals made using the Card.
CHAPS Transfer: A same-day transfer between banks that
can be used for large amounts of money. There is normally
a charge for a CHAPS payment as set out in our Tariff of
Charges.
Clearing Bank: A bank which we use to process all our
payments for us. See also Agency Bank.
Controlling Persons: The natural person exercising control
over the corporation, organisation, partnership, trust,
foundation, or other entity. This includes anyone exercising
ultimate effective control over the entity (including any
Words and Terms we use
natural person holding directly or indirectly (solely or in
connection with others) 25% or more of the voting rights
or shares. If no such person(s) exist(s), then it includes any
natural person who exercises control over the management
of the entity (e.g., the senior management official). In the
case of a trust, controlling persons could include the settlor,
the trustees, or the beneficiaries, including persons holding
equivalent roles irrespective of title.
Credits: Payments into your Account.
Data Protection Legislation: The United Kingdom laws and
regulations that aim to safeguard the privacy and security
of personal data.
Deposit: A sum of money paid into the bank Account.
Direct Debit: An instruction you give to us that authorises
a company to take payments from your account when they
are due. The amount may vary but the organisation must let
you know if the amount changes.
Direct Debit Scheme Guarantee: A guarantee which
protects you in the event of an error with your Direct Debit
payment. This is normally used when the organisation you
are trying to pay changes the date, amount or frequency
without notifying you before the funds come out of your
Account. We may need to review the transaction before
activating the guarantee.
European Economic Area (EEA): All member states of the
European Union, plus Iceland, Liechtenstein, and Norway.
Faster Payments: A payment system that banks use to
transfer money within the UK. The timescales for these
Payments are set out in Condition 4.29.
These can be requested using the Online Service and are
sent as electronic transfers.
Group Payment: A list of payees can be created to make
payments using the Online Service, for example payroll.
High Volume Cash Transactions: Refer to the Tariff of
Charges.
High Volume Cheque Transactions: Refer to the Tariff of
Charges.
HSBC: HSBC Bank plc, a company incorporated in England
and Wales under number 14259. HSBC is authorised and
regulated by the Financial Conduct Authority and the
Prudential Regulation Authority under number 114216.
Individuals: Signatories, trustees, Account Contact, online
users and Cardholders or any other persons who are
authorised by you to operate the bank Account.
Insolvency Events: Any event where:
n You stop or delay payment of your debts or are
regarded as being unable to pay your debts; or
n Any step, application or proceeding is taken by or
against you for:
4
n The dissolution, winding up or bankruptcy of your
organisation; or
n The appointment of a receiver, administrative
receiver, administrator, or similar officer to you or
over all or any part of your assets or undertaking.
n You are a partnership, and this partnership is dissolved
or joins or merges with another partnership;
n You negotiate with any of your creditors to readjust
or reschedule your debts, ask to enter a voluntary
arrangement, or enter an arrangement which benefits
any of your creditors;
n You stop or delay or threaten to stop or delay all or a
substantial part of your operations as a business.
n Any event occurs which, under the applicable law of
any jurisdiction, has an equivalent to any of the events
mentioned above.
In Writing: We will contact you by email, text message,
letter, secure e-messages, or any other method of written
communication. This includes messages on our website,
www.cafonline.org, or with the Statements for your
Account.
Mandate: This tells us who you would like to give access to
your Account and who has the right to operate it.
Nominated Account: An account in your organisation’s
name, held with another bank. You provide us with the
details of this account to allow for Payments to be made
without providing these details every time.
Online Service: Accessing information and services
relating to your Account by logging in to our website
(https://secure.cafbank.org/). You need to be registered
for this service and we will provide you with your Security
Details.
One Time Passcode (OTP): A number which is normally sent
to you by text message to authorise Payments.
Payee: The person or firm you would like to pay.
Payments: Sending money to another account in or outside
of the UK and making Card Transactions in pound sterling or
foreign currency using the Card.
Payment Device: A Card, an electronic wallet or any other
device or software that you can use on its own or with your
Security Details to access your Account or give instructions.
Primary User: The main user who has access to your
Account using the Online Service. This person is responsible
for letting us know of changes which may affect other users
of the Online Service and includes removing user(s) who are
no longer authorised to access the Online Service.
Post Office: A company registered in England and Wales
under number 2154540. Registered address: 100 Wood
Street, London, EC2V 7ER.
RBS: The Royal Bank of Scotland plc, a company
incorporated in Scotland under number 90312.
RBS is authorised and regulated by the Financial Conduct
Authority and the Prudential Regulation Authority under
number 121882.
Secondary User: Any additional user you have authorised
to have access to your Account using the Online Service.
Security Details: Details that are unique to you which we
have provided you, or those you have chosen, to allow you
to use your Account in a secure way. Some examples are:
n The User ID, password, unique word, and CAF Bank
UniqueCode used for our Online Service;
n The telephone password and/or additional security
information we may request from you to process any
transactions on your Account;
n The signatures on any written instruction, including
cheques, you provide to us;
n The use of a Card, Access Code, personal identification
number (PIN), and One Time Passcode; and
n Any other security requirements we may notify you of
from time to time.
Single Immediate Payment: Payments which are credited
more quickly to the payee’s account than other forms of
Faster Payments. The charge for this type of Payment is set
out in our Tariff of Charges.
Statement: A document showing all the Payments into
and out of the Account, including the date of transactions;
details of the sender/recipient and any references where
these are given. Additional information such as opening
balances, closing balances, charges, and interest is also
shown on your statement.
Standing Order: A regular Payment of an exact amount that
you set up and is paid on a specified date. You can change
or stop a Standing Order at any time by contacting us in
writing.
SWIF T: A way of making a Payment using pound sterling
from the UK to another country or Payments in a currency
other than pound sterling.
Tariff of Charges: A list of charges which are payable and
can be found at www.cafonline.org/cafbank-tariff-terms,
as amended from time to time.
Telephone Banking Service: Accessing information and
certain services relating to your Account by telephone. You
need to be registered for this service which includes setting
up Security Details. The Account Contact will be the Primary
User for this.
Text Alert: The feature of our Online Service which sends an
SMS message to a UK mobile number registered with us.
Transactions: Credits and Withdrawals from your Account.
Value Date: The date a Payment is posted to your Account.
5
Withdrawals: These can be made from your Account in the
following ways:
n Cash withdrawals at ATMs (both in and out of the UK);
n Card Transactions;
n Writing a cheque;
n Payments using our Online Service; Telephone Banking
Services or sending a request to us in writing, and
n Electronic payments such as standing orders and direct
debits
Working Day: Any day which is not a Saturday, Sunday or
English public or bank holiday.
6
1 Introduction
1.1 This document will provide important information to
consider before opening an Account with CAF Bank.
It is important that you read this information
and keep a copy for your reference. Copies of all
documents can also be found on our website at
www.cafonline.org/cafbank-tariff-terms.
Our agreement with you is made up of the Terms and
Conditions:
n In this document
n In the Account Terms
n CAF Bank Tariff of Charges found at
www.cafonline.org/cafbank-tariff-terms.
n Our Privacy Notice found at
www.cafonline.org/privacy, which also
describes how we collect, retain, and use
personal data.
All other Terms which could otherwise be implied are
expressly excluded.
1.2 If there is a difference between the Terms and
Conditions in this document and the other
documents listed in Condition 1.1 or any additional
Terms and Conditions, the Terms in this document
will apply.
1.3 The meaning of the words and phrases used in this
document can be found above in the “Words and
Terms we use” section and can be viewed at
www.cafonline.org/banking-glossary.
Introduction
1.4 In this document:
n The “bank”, “we”, “us” or “our” means CAF Bank
Limited, 25 Kings Hill Avenue, Kings Hill, ME19 4JQ.
n “you”, “yourself” or “your” means the organisation
that has an Account with us, or who is opening
an Account with us, or any individual authorised
by the organisation to operate the bank Account,
the Online and Telephone Banking Service or the
Card.
Apart from those listed above, no other person or
organisation has any right to enforce any of the
Terms and Conditions in the documents set out in
Condition 1.1
1.5 If you have any questions or need assistance
regarding your Account or these Terms and
Conditions, please call us on 03000 123 456,
email us at caf[email protected]g, or write to us at
CAF Bank Limited, 25 Kings Hill Avenue, West Malling,
Kent, ME19 4JQ.
1.6 We will always communicate with you in English. We
will only accept communication and instructions from
you in English.
1.7 The headings used in this document are for ease of
reference only and do not affect the meaning of the
Conditions to which they relate.
1.8 By using your Account and any other associated
services, for example Telephone Banking and Online
Service, you agree to the Terms and Conditions in the
documents set out in Condition 1.1.
7
General Terms and Conditions
2 These Terms and Conditions
2.1 You will receive a copy of these Terms and Conditions
when you apply to open an Account and when we
make changes to them. The most up-to-date version
of these Terms and Conditions replace any previous
ones. You can get a copy of these Terms
and Conditions at any time by visiting
www.cafonline.org/cafbank-tariff-terms.
Information we ask you for
2.2 We will process information you provide to us as
explained in our Privacy Notice, which you can view
at www.cafonline.org/privacy.
2.3 If we are required to, by law or a public duty, we may
need to disclose this information. This includes with
credit reference agencies, fraud prevention agencies
and other government bodies, regulatory authorities,
and law enforcement agencies.
Communicating with us
2.4 For financial transactions or changes to information
we hold, we might accept communication in writing
(by post) or by email. When emailing instructions, we
will treat them as if they were posted, and you should
not provide written confirmation, to avoid duplication.
We may ask for these instructions through secured
encrypted methods.
2.5 We record our telephone calls so we can improve
our services, for training purposes and for security
reasons. All recordings made will remain our
property.
Protecting your Account
2.6 We may need to contact you about any actual or
suspected fraud or security threats on your Account.
2.7 We have the right to delay, decline, or reverse any
instruction if:
nIt exceeds a limit;
nWe suspect illegal or fraudulent activity;
nWe suspect a breach of these Conditions;
nThere is a dispute; or
nIt poses a legal risk.
We will make you aware of such situations unless
doing so will compromise our security measures
or if we are unable to by law or by any regulatory
authority.
Anti-money laundering and legal compliance
2.8 We may request information from you to comply with
anti-money laundering, financial crime, sanctions,
and other legal and regulatory requirements. It is
important to provide this information promptly to
avoid delays, refusals, or Account closures. We will
not be responsible for any losses which may result
from this.
3 Opening an Account
3.1 To open an Account with us, you must complete and
send us the Application Documentation by post. We
may also ask for further documents as part of the
Account opening process.
3.2 Once we have completed all necessary checks,
including identification and verification requirements,
we will let you know if we can open the Account.
3.3 Where applicable, you must use the official or
working name registered with HMRC, the Charity
Commission, the Office of the Scottish Charity
Regulator, the Charity Commission for Northern
Ireland (for registered charities) or Companies House
(for incorporated charities) when applying for a new
Account.
3.4 You may designate your Account with a unique
identification number or description to help you
manage funds earmarked for specific purposes, e.g.
‘The XYZ Charity – Number 1 Account’ or ‘The XYZ
Charity – New Roof Account’.
All payments into and out of any Accounts designated
in this way must be made in the name in which the
Account has been opened by us and should include
any such identification number or description where
possible.
4 Deposits, Withdrawals
and Payments
4.1 Sometimes, we may contact you to confirm a
Payment being received into or made from your
Account is genuine. Until we receive this confirmation,
the Payment will not credit or debit your Account.
4.2 Our Tariff of Charges sets out the limits and charges
for certain Deposits and Withdrawals.
4.3 You may be charged, as set out in the Tariff of
Charges, if you try to pay for something but do not
have enough money in your Account.
Deposits
4.4 You can deposit any amount of money into your
Account. Charges will apply after a limit as defined
by High Volume Cash Transactions and High Volume
Cheque Transactions as set out in the Tariff of
Charges.
4.5 We are an Agency Bank and, subject to condition 2.8,
we will credit Payments into your Account(s) in line
with industry timescales.
4.6 You must not send cash or cheques directly to us as
this will not be credited into your Account. We will not
be liable for any loss.
8
4.7 If your sort code starts with “40”, you can deposit cash
or cheques through any counter-service branch of
HSBC and if your sort code starts with “83”, you can
deposit cash or cheques through any counter-service
branch of RBS.
Other banks may charge you if you use their services
for deposits.
You can also deposit cash and cheques at any Post
Office counter.
To deposit cheques, you will need a printed envelope
provided by us. Multiple cheques can be paid in using
a single printed envelope.
To deposit cash, you will need a barcoded paying-in
slip.
You must always use a paying-in slip when making
deposits. Paying-in books can be ordered using the
Online Service.
There are limits to deposits made at the Post Office.
Further information can be found at
www.cafonline.org/postoffice.
Availability of funds
4.8 Payments into your Account
Cash Payments
Where When it will credit your Account
RBS or HSBC
branches (using
the paying-in slips
we provide)
Next Working Day if paid in by:
n Cut-off times displayed in HSBC
branches.
n Cut-off times as defined by RBS.
n Second Working Day if after the
above cut-off times.
Post Office (using
a paying-in slip
we provide which
has a barcode
on it)
Two Working Days if paid in before the
post office cut-off time.
Three Working Days if paid in after the
cut-off time.
Cheque Payment
Where When it will credit your Account
RBS or HSBC
branches (using
the paying-in
slips we provide)
Two Working Days if paid in by:
n Cut-off times displayed in HSBC
branches
n Cut-off times as defined by RBS.
n Three Working Days if after the
above cut-off times.
Post Office
(Using a paying-in
slip which has a
barcode on it and
an envelope we
provide)
Two working days if paid in before the
post office cut-off time.
Three Working Days if paid in after the
cut-off time.
Additional checks may, on rare
occasions, mean the cheques take up to
five Working Days to clear.
Withdrawals
4.9 As long as there are enough cleared funds in the
Account, you can withdraw these funds. There may
be limits on the number or value of Payments you
can make, including daily limits on the amount of cash
you can withdraw. Conditions 5.1 – 5.3 and 13.10 also
apply to any Withdrawals you make.
Payments into your Account by mistake or fraud
4.10 If we reasonably believe that a payment into your
Account was made because of fraud, we will remove
the payment or take other steps to make sure the
amount of that payment is not available for you to
use.
4.11 If we reasonably believe a payment was made to your
Account by mistake, we will return it to the paying
bank unless you can evidence to us that it was not
a mistake. We will take the following steps before
returning the payment:
n If you received the payment less than two months
before we find out about the mistake, we will tell you
about it and give you 15 working days to show us that
it was not a mistake. During this time, we will make
sure the amount of the payment is not available for
you to use.
n If you received the payment more than two months
before we find out about the mistake, we will contact
you before restricting your ability to use the amount
of the payment and before we return it to the paying
bank.
4.12 We do not need your permission to take the money
out of your Account.
4.13 If we receive a payment into your Account from
within the EEA which the payer says was made by
mistake but, when we contact you, you tell us that
the payment was intended for you, the payer may ask
their bank for all relevant information including your
name and address and transaction information so
that the payer can contact you directly. We are legally
required to share this information with them if this
happens.
4.14 If we mistakenly credit funds to your Account, we will
either take the amount out of your Account or limit
your access to the amount on your Account.
4.15 If any credits on your Account appear to be a mistake,
tell us straight away.
Withdrawals from your Account
4.16 Subject to Conditions 4.16 to 4.36 (inclusive),
Withdrawals can be made from your Account. Related
fees are set out in the Tariff of Charges.
4.17 You are responsible for giving us the correct
information, such as sort code and account number,
for the person or organisation you want to pay. If
you do not, we are not responsible if the Payment is
delayed or is credited to an incorrect account.
9
4.18 We will take reasonable care when processing
Transactions. If we do not do this, and subject to
Condition 19.1, we will be liable for your losses, but
not for the loss of contracts or profits or any other
consequential losses.
4.19 When you make a Payment, we may treat the below
as you giving authorisation:
n By confirming the Security Details used in
connection with a Payment Device;
n By getting your written signature on our forms,
other instructions, and cheques;
n By confirming the Security Details used with
Telephone and Online services;
n Holding your Card near a contactless payment
reader;
n Cardholder authorisation for telephone or mail
order transactions and transactions made over
the internet, or;
n Cardholder authorisation to a merchant for
continuous payments.
In future, we may add other ways of checking we are
dealing with you.
4.20 Once a Payment from your Account is authorised,
it cannot be cancelled unless this is a future-dated
Payment. Requests to cancel future-dated Payments
can be given to us in writing or using our Telephone
Banking Service. Refer to Condition 4.36 for the cut-
off times.
Payment Out by Mistake
4.21 If there is a Payment out of your Account which was
a mistake, we will try to get the money back (not
applicable to Card Transactions). If we succeed, we
may charge reasonable costs for doing this. If we
cannot get the money back, you can write and ask us
to give you all the information we can, to allow you to
claim repayment of the money. We will only give you
the information that we are allowed to provide to you
by law.
For Card Transactions, if you believe there has been a
mistake, a dispute can be raised by contacting us.
4.22 If we incorrectly apply, or fail to apply, any
Transactions to your Account, we will correct this and
refund you any interest or charges directly incurred
on your Account that would not have been incurred if
we had applied the Transaction correctly.
Cheques
4.23 If you are paying in a cheque in Welsh, Condition 1.6
shall not apply.
4.24 When you issue a cheque, the funds will be debited
from your Account on the day after the Payee pays
this into their account. If the Payee pays the cheque
into their account six months after it is dated, we will
not pay the cheque.
Standing Orders and Direct Debits
4.25 Direct Debits or Standing Orders can only be made
to a UK bank or building society account. You can set
up Standing Orders using the Online Service or in
writing.
4.26 You can set up a Direct Debit directly with the
organisation you wish to pay by completing an
instruction form. If you let an organisation take a
Direct Debit from your Account, they will normally
tell you at least ten working days before changing the
Payment date or the amount being taken.
If the organisation does not do this, you may
be entitled to a refund. The terms of the Direct Debit
Guarantee Scheme apply to refunds for any Direct
Debit errors and these can be found at
www.directdebit.co.uk/direct-debit-guarantee/.
4.27 You can cancel a Direct Debit or Standing Order by
writing to us or by using our Telephone Banking. You
should also speak to the organisation that is taking
the Direct Debit.
CHAPS Payments
4.28 You can transfer money by CHAPS to another UK
bank or building society account by contacting us in
writing. If you would like to make a CHAPS Payment to
your Nominated Account, you can also do this using
the Telephone Banking Service. Refer to Condition
4.36 for cut-off times.
Electronic transfers
4.29 Electronic transfers can be made using the Faster
Payments service:
Single Immediate Payment
You must specify that you would like a Single Immediate
Payment for us to send the Payment in this way. For
nominated accounts, you can select this option using our
Telephone Banking Service. For Single Immediate Payments
to all other accounts, the instructions will need to be sent to
us in writing. There is a charge for this service as set out in
the Tariff of Charges.
For relevant cut-off times, please refer to Condition 4.36.
Online Faster Payments
If you set up and successfully authorise a Payment , this
will credit the Payee’s account by close of business on the
following Working Day it has been processed. For relevant
cut-off times, please refer to Condition 4.36.
Payments within the EEA
4.30For relevant cut-off times, please refer to Condition
4.36.
Payments within the EEA:
n Will be made via SWIFT;
n Will credit the Payee's account by the end of the
following Working Day when your instruction is
processed;
n Charges apply as set out in the Tariff of Charges.
10
Unauthorised Payment Transactions
4.31 You should check the Account regularly to see if there
are any Transactions that do not look right, or which
you have not authorised. If this happens, you should
tell us without delay. If you tell us after 13 months of
the transaction, we will not be able to refund you.
Refund for Unauthorised Transactions
4.32 When you tell us that you did not agree to a Payment
or money being taken out of your Account, we will
reverse the Transaction unless:
n We have reasonable grounds to suspect you have
been acting fraudulently;
n You have not kept your Security Details safe –
either intentionally, or due to gross negligence;
n You have breached the Terms and Conditions as
set out in the documents in Condition 1.1.
If we reverse the Transaction, we will also reverse any
charges and interest you have paid.
If we reverse the Transaction, and it is subsequently found
to be genuine, we will re-apply this to your Account.
Sending money outside the UK
4.33 For Payments made outside the EEA, a Payment may
take longer to credit the receiving account depending
on the country the money is being sent to.
4.34 Once an international Payment has been processed,
you cannot cancel this Payment. If you do make such
a request, we may try to get the money back. If we
succeed, we may charge reasonable costs for doing
this. The amount refunded to you will have these
charges deducted before it credits your Account.
4.35 If we need to use an agent, correspondent, or
intermediary bank to make a Payment overseas, you
may have to pay their charges too.
4.36
Cut-Off Times
Payment Type Cut-Off Time
Cancelling future
dated payments
3pm on the working day before the
payment is due to be sent
CHAPS
payments
To be made on the same day – 3pm
Single
Immediate
Payments
To be processed within two hours of
receipt – 3pm
Online Faster
Payments
To be processed on the same day –
4pm
Payments
within EEA
To be processed on the same day –
1pm
5 When might we refuse to make
a Payment, accept an instruction
or apply restrictions on your
Account?
5.1 We can refuse to accept a Payment into your Account,
make a Payment out of your Account, limit the amount
you can deposit or withdraw from your Account,
refuse an instruction you give us, or apply other
restrictions to your Account if:
n There is a lack of funds in the Account;
n The amount you would like to pay is more than
any limits we may have agreed;
n There are legal reasons that mean we must refuse
to make the Payment or accept the Deposit;
n We believe that someone else has rights over the
money in the Account;
n We identify Payments that seem unusual
compared to the way you use your Account or
that are at a significantly higher risk of being
fraudulent;
n We believe that you have used the Account or
have used or obtained the money in it illegally or
fraudulently;
n We believe this is needed to mitigate financial
crime;
n You have provided the wrong payment
information, such as an invalid sort code or an
account number that does not exist;
n You do not pass our security checks, including
where the signatures provided on instructions do
not match our records;
n You do not provide us with additional information
or documentation we ask for within a reasonable
time after you have asked us to make the
Payment/process the instruction;
n When we have concerns over the accuracy and
completeness of an instruction;
n You breach any of the Terms and Conditions in
the documents set out in Condition 1.1;
n They are not in line with your charitable
objectives;
n In line with Condition 13.9.
5.2 We can temporarily block Payments where we
reasonably believe this is necessary because of:
n A significantly increased risk you may be unable to
pay any money you owe us;
n Suspected fraudulent or criminal activity on your
Account; or
n Security concerns.
We will let you know why as soon as practicable
unless we are prevented by law or any regulation or
for security reasons.
5.3 We will lift the block as soon as the reason for it ends.
11
6 Account closure or transfer
6.1 You can request to close your Account or end this
agreement at any time by completing an Account
Closure Form available from our website at
www.cafonline.org/managing-your-account. You
may need to give us notice as set out in your Account
Terms.
We will close the Account if the form is signed by
authorised signatories on your Mandate and we are
legally allowed to do so. If you ask us to close your
Account, you must:
n Pay back any money you owe us, such as an
overdraft; and
n Pay any charges or interest you owe us.
6.2 If we notify you of changes in these Terms and
Conditions, in line with Conditions 20.1 to 20.4, you
can ask us to close your Account without a charge
before the new Terms come into effect.
Suspending or closing your Account or withdrawing a
service immediately and without notice
6.3 We can do this if:
n You have seriously or repeatedly breached the
Terms and Conditions in the documents set out in
Condition 1.1;
n You have carried out or tried to carry out, or we
suspect that there is, fraudulent or illegal activity
on the Account or any other service we offer, or we
have reason to think you may do so in the future;
n You have caused or may cause us to breach any
law, regulation, code of practice or other duty that
applies to us;
n You have given false or materially incomplete
information when applying to open the Account or
to use any other service, or at any other time;
n You have allowed a person who is not an
authorised signatory to use the Account or any
other service we provide or where there has been
a breach of security or misuse of your Account,
Security Details or Payment Device;
n You are not using the Account for a purpose
covered by this agreement;
n You have been abusive or violent towards any of
our staff (or we have been notified by HSBC, RBS
or the Post Office that you have been abusive or
violent towards their staff);
n You expose us or CAF Group to legal action from a
third party;
n We are required to by law, regulation or by
regulatory authority; or
n There is an Insolvency Event.
Closing your Account by giving you notice
6.4 If we are closing your Account for any other reason
than stated in Condition 6.3, we will give you at least
three months’ notice.
6.5 If there are no customer-initiated Transactions
on your Account for 12 months, your Account will
become inactive. We may remove the ability to make
Payments on inactive accounts.
6.6 If there are no customer-initiated Transactions on
any of your Accounts for 24 months, your Account
will be frozen. No Transactions will be allowed on the
Account. We will attempt to contact you for further
information. If we are unable to contact you, the
Account will remain frozen. We cannot distribute the
funds until:
n we can get in touch with you; or
n Condition 6.7 applies.
Dormant Assets Scheme
6.7 We participate in the Dormant Assets Scheme. This
enables money in dormant Accounts (i.e., Accounts
that have been inactive for 15 years or more) to be
distributed for the community’s benefit while still
allowing customers to reclaim their money.
Under the scheme, we may transfer balances of
dormant Accounts to Reclaim Funds Ltd (RFL), a not-
for-profit reclaim fund authorised and regulated by
the FCA. If we transfer the balance of your Account
to RFL, you remain the owner of the funds and
can reclaim your balance at any time on providing
satisfactory proof of ownership.
7 Interest
7.1 Subject to Conditions 20.1 – 20.4, we review and
update our interest rates. If we do this, the new
applicable rate will be shown on your Statement
from the date of the change and at
www.cafonline.org/rates.
7.2 Subject to Condition 4.8, we will start calculating
interest on the same day that we receive funds you
are paying in. Interest is paid on the balance of the
Account and calculated at the end of the Working Day.
This is paid to you quarterly.
7.3 We will calculate any interest on the daily balance of
your Account using our published interest rates. It is
your responsibility to declare this to the relevant tax
authorities in line with Condition 16.3.
8 Charges
8.1 Charges that apply to your Account are set
out in our Tariff of Charges found at
www.cafonline.org/cafbank-tariff-terms.
8.2 We will send you a pre-notification of the fees and
charges, including interest, to be deducted from your
Account.
9 When do you need to contact us?
9.1 You must tell us, if you change:
n The ownership of your organisation;
n The legal structure of your organisation;
n Your governing document;
12
n The name(s) of your organisation;
n The names of anyone listed on the Mandate for
the Account or who holds a position of authority
to represent the organisation;
n The main jurisdiction in which you operate;
n The personal or business contact details such as
your address, phone number or email address,
including the contact details for any additional
Cardholders, Account Contact and Account
signatories;
n Anything else related to your organisation or the
individuals listed on the Mandate for the Account,
for example, if their signatures change;
n The authorised individuals who can be
Cardholders. You are responsible for destroying
the Card belonging to an individual who is no
longer authorised to be a Cardholder and you
must apply for a new Card for newly authorised
Cardholders.
You can tell us about any of these changes by
completing the relevant Change of Account
Contact Details Form available on our website at
www.cafonline.org/managing-your-account.
Depending on the type of change made, in some
cases, we may need to close your Account. You may
be able to open a new Account again depending on
the nature of the change.
Changes will not take effect immediately, but we will
confirm when the changes have been made.
9.2 If the Card or PIN are lost, stolen, or
compromised, call our 24-hour lost or stolen
number, 03000 123 606.
9.3 If we have left a message for you asking you to contact
us, you need to contact us as soon as possible to
avoid restrictions being placed on your Account.
9.4 If you do not tell us about a change to your contact
details, we may block your Account until you notify us
of the change.
9.5 We cannot accept a PO Box address or “care of”
address as an Individual’s residential address. We
cannot accept a “care of” address as an organisation’s
main address.
9.6 You must contact us without delay by telephone on
03000 123 456 if you become aware of any suspected
fraudulent activity or any suspected error on your
Account.
If we suspect suspicious activity on your Account, we
may contact you to query these Transactions. If we
leave a message for you, you must contact us without
delay to help prevent fraud on your Account. If you do
not contact us, we will assume that all Transactions
on the Account have been made and authorised
by you (including the relevant Cardholder for Card
Transactions).
10 Statements
10.1 We will provide regular Statements if there has
been a Payment out of your Account since the
last Statement we gave you. You can choose the
Statement frequency option when applying for a new
Account. You may also contact us (by email, telephone
or in writing) to change the frequency. Charges may
apply to certain frequencies as set out in our Tariff of
Charges.
10.2 You can request copy Statements by contacting us
(by email, telephone or in writing) or accessing these
through our Online Services. There may be extra
charges applied to these as set out in our Tariff of
Charges.
10.3 We will send you Statements by post or, if you are
registered for our Online Service, we will provide
them online unless you have asked us for paper
Statements.
10.4 You must check the information on your Statements
and tell us as soon as possible if there is a payment
in or out of your Account that you do not recognise.
Refer to Conditions 4.30 and 4.31 for further
information on unauthorised transactions.
10.5 If you choose to receive Statements online, the
Primary User will receive an email notification when
new Statements are available to view.
It is the Primary User’s responsibility to keep this
email address up-to-date and to maintain the list of
additional users who are authorised to receive the
Statements online.
11 Our Online Service
The service
11.1 A user guide is available at
www.cafonline.org/onlinebanking which provides
more information on our Online Service. When using
the Online Service, you should follow the instructions
we provide. You should regularly check our website
for our most up-to-date guidance.
11.2 We will display a notice on our website at
https://secure.cafbank.org/ to let you know when
maintenance or repair work is planned unless these
are urgent.
Technical requirements and performance
11.3 Some features of the Online Service may not be
available depending on your computer, mobile device,
or operating system. From time to time, we may make
changes to the Online Service. Depending on the
update, you may not be able to use our Online Service
until you have updated your browser, software, or
hardware. We will let you know if there are changes
by placing a message on our website at
https://secure.cafbank.org/, by text, email or
by post.
13
11.4 We will not be responsible for:
nAny equipment, software, or user documentation
which someone other than us produces for use
with our Online Service; and
nAny service you use to access our Online Service.
If you use our Online Service outside the UK, we will
not be liable to you if this does not comply with any
laws or regulations. We may block your access to our
Online Service if you try to access it from a country
that is subject to sanctions.
Site and internet security
11.5 We will use reasonable skill and care to ensure that
our Online Service is safe and secure and does not
contain viruses or other damaging property, for
example by incorporating security features into it.
11.6 We cannot guarantee that no damage will occur to
your data, software, computer, mobile device, or
other digital content. We will be liable for any loss
or damage that you suffer as a direct result of our
negligence or if we are at fault.
11.7 You must not:
nUse our Online Service for anything other than
accessing and managing your Accounts;
nUse it for anything illegal or breaching these Terms
and Conditions;
nSeek to copy, reproduce, modify, or tamper with it
in any way;
nAttempt to make any income directly from using it;
nUse it on a device or computer which contains
or is vulnerable to viruses or other damaging
properties or which does not have up-to-date anti-
virus, anti-spyware software, firewall and security
patches installed on it;
nUse it in a way that could damage or affect our
systems or security or interfere with other users
or restrict or inhibit anyone else’s use of our
Online Services; or
nCollect data from us or from our systems or
attempt to decipher any transmissions to or from
the servers running any of the functions provided
by our services.
Changing Account Contact
11.8 The person you have nominated to be your Account
Contact will also be your Primary User of the Online
Service. The Primary User is responsible for letting us
know of changes which may affect Secondary Users
of the Online Service. This includes removing users
who are no longer authorised to access the Online
Service. Until we are told of the change, we will not
be liable if there is any use of the Online Service by a
person who has previously been authorised by you
to use the Online Service. If you need to change the
Primary User for our Online Service, you must tell us
by writing to us and do not delete the Primary User
yourself.
Responsibility and liability for transactions using the
Online Service
11.9 If you know or suspect someone else knows your
Security Details, you must change these straight
away and tell us without delay. You can still notify us
outside of our opening times by emailing us or calling
us and leaving a message. From the time that your
message is received, you will not be liable for any
losses incurred, subject to Conditions 19.4 to 19.6.
Group Payment instructions
11.10 You can create Group Payment instructions using the
Online Service. You are responsible for the accuracy
of the information within the Payment instruction.
When making Group Payments, you must ensure:
nThere are enough funds in the Account to cover
the entire amount of the Group Payment on the
day it is due. Where there are not enough funds
in the Account, we may refuse the Payments or
apply charges to the Account. We may process
some of the Payments which are part of the Group
Payment, but we will not be responsible for any
Payment not made;
nIf the Payment is unsuccessful (in whole or in
part), you have resubmitted the Group Payment
instruction after rectifying the reason for
rejection; and
nAny changes you make to the list of Payees are
also made in other templates held for Group
Payments.
How you can end this agreement
11.11 You can end your use of Online Service at any time
by contacting us in writing or by using our Telephone
Banking Service to let us know.
It is your responsibility to check whether:
nYour Account Terms require the Online Service to
operate your Account;
nUsing the Online Service is resulting in a fee or
charge reduction.
If you would also like to close your Account,
Conditions 6.1 – 6.4 will apply. Telling us that you
would no longer like to use the Online Service will not
automatically close your Accounts.
How we can end this agreement
11.12 Immediately and without notice:
We can do this at any time if:
nYou seriously or repeatedly breach any of these
Terms and Conditions in the documents listed in
Condition 1.1;
nIn line with conditions 6.1 – 6.7; or
nYou have closed all your Accounts with us.
By giving you at least three months’ notice:
We will tell you why we are ending the agreement
unless it would be unlawful for us to do so.
11.13 If the Online Service ends or your Security Details are
de-activated:
14
nYou must immediately destroy or return to us any
Security Details or other documentation you have
relating to the Online Service if we ask you to; and
nYou must still follow the Terms and Conditions
detailed in the documents listed in Condition 1.1.
nWe may still carry out instructions received but not
processed by us at that time.
12 Telephone Banking Service
12.1 Authorisations for Telephone Banking Services
will remain in place until we receive written notice
from the authorised signatories, and we have had a
reasonable amount of time to process the termination
notice. We will not be responsible for any instructions
processed before we receive and act on the
termination notice.
13 CAF Bank Mastercard
®
Business card
Issuing a Card
13.1 These Conditions apply in respect of each Card issued
to a Cardholder.
13.2 The Card is not a credit card or debit card. The Card
is a Business card and is linked to your CAF Cash
Account. Card Transactions will only be allowed if you
have the available balance in your Account. There may
be limits on the number or value of Payments you can
make including daily limits on the amount of cash you
can withdraw. Conditions 5.1 – 5.3 also apply to any
Withdrawals you make.
13.3 If you would like to authorise an individual to be a
Cardholder, you need to apply for a Card to be issued
using the Application Form found on our website at
www.cafonline.org/businesscard.
13.4 You must also terminate the authority of a Cardholder
to use a Card by contacting us in writing or using
our Telephone Banking Service. If you terminate the
authority of a Cardholder to use a Card, you must
arrange for the Card to be destroyed.
13.5 If the Card has not been activated and/or not used
for at least 13 months after the date we issued the
Card or the date of the last transaction, we will notify
you In Writing and cancel the Card. You must apply for
a new Card if this is still required.
13.6 We may decline to issue a Card if we deem it
necessary to do so. Reasons might include but are not
limited to:
nWe have previously needed to refuse a Payment
due to lack of funds on your Account;
nYour Account is an inactive or frozen account. (See
Conditions 6.5 and 6.6);
nThe Cardholder is unable to complete the
identification and verification procedures which we
require;
nThe Cardholder is not living in the UK; or
nThere has been repeated fraud on the Account.
13.7 The Card belongs to us, and we may withdraw the
service at any time. If we tell you this, you must
destroy the Card immediately.
13.8 We will always send the Card to the address we hold
for the Cardholder. This must be a UK address and
unless we have agreed to do this with you, we will not
send the Card to a non-residential address, PO Box,
or c/o address.
Cardholders and your obligations
13.9 The Cardholder must read the information which is
sent with the Card. This will inform the Cardholder
how to use the Card, including security measures,
and what to do if the Card becomes lost or stolen or
compromised.
13.10 In addition to Condition 5.1, we may refuse
transactions for any of the following reasons:
nThere is suspected unauthorised or improper use
or where the Card Transaction exceeds transaction
limits linked to Card usage (these are applied for
fraud prevention purposes);
nAction is being taken by a third party which
prevents us from processing the Card Transaction;
nThere are technical issues which prevent us from
making the Card Transaction;
nThe Card or the Security Details relating to the
Card have been lost, stolen, or compromised, or
we believe they are being used by someone else;
or
nCircumstances outside of our control prevent us
from offering a normal service.
13.11 Cardholders must use their Card only as you have
authorised them to. They must follow these Terms
and Conditions as well as any guidance we give
you about using and protecting the Cards. You are
responsible for the use of the Card by the Cardholder,
including ensuring Cardholders follow these Terms
and Conditions.
We will treat Card Transactions made by the
Cardholder as spending you have authorised, until
you tell us to stop the Card as this is lost, stolen, or
compromised.
13.12 We will not be responsible if a retailer or other
supplier refuses to accept a Card as Payment for a
Card Transaction, or if the Cardholder cannot use the
Card to make a Payment.
13.13 You are responsible for letting us know, as soon as
possible, when changes are made to the Cardholder’s
address and mobile telephone number. This
information is necessary to authenticate online and
other Payments.
13.14 You must take all reasonable precautions to prevent
fraudulent use of the Card and PIN. These include but
are not limited to ensuring that:
n You notify us straight away when you no longer
15
approve the Cardholder using the Card; and
n You and the Cardholder follow conditions 14.1 –
14.8.
Card renewal
13.15 If you have not used a Card for a period of time set by
us, this may not be renewed at expiry.
13.16 If we will renew the Card, a Card renewal letter
will be sent to you approximately three months
before the expiry date of the existing Card. It is your
responsibility to respond to this letter if there are any
changes to your contact details or the Cardholder’s
contact details, or you no longer require a Card. If
you do not receive this letter before a current Card
expires, you should contact us.
13.17 A Cardholder must not use the Card after:
n The card expiry date;
n We have asked for the Card to be destroyed;
n We have told you or the Cardholder that the
Card’s use has been withdrawn; or
n You have told us that the Card has been lost,
stolen or compromised (even if you find the
card).
Card authorisation and Transactions
13.18 When the Cardholder authorises a Card Transaction,
it will reduce your available balance, but not your
Account balance. That is because your available
balance includes some pending Transactions. These
could be things the Cardholder has paid for using the
Card. We debit Transactions no less than 48 hours
after the original authorisation. Cash Withdrawals will
happen when Mastercard notifies us.
13.19 When a Card Transaction has been authorised as set
out in Condition 4.18, you are responsible to pay the
amount of the Transaction.
13.20 Cardholders may use their Cards to withdraw cash
or make purchases where they see the Mastercard
acceptance mark in the UK or abroad. We may apply
limits to Card Transactions (including Contactless
limits) and we may amend these from time to time.
13.21 When the Cardholder uses the Card or Card details,
you are authorising us to deduct the amount of the
Transaction from your Account. You will be liable for
all Transactions made by the Cardholder, other than
those set out in Conditions 19.4 -19.6.
13.22 On each Working Day, any available funds on your
Account will be used to pay any authorised Card
Transactions notified to us by Mastercard
®
before
they will be used to pay any other Transactions from
your Account.
13.23 A Cardholder can set up a regular Payment to be
made from your Account using the Card. To cancel
this, you can give us instructions in writing or by using
the Telephone Banking Service.
13.24 If we incorrectly apply, or fail to apply, a Card
Transaction to your Account, we will correct this.
We will refund you any interest or charges directly
incurred on your Account that would not have been
incurred if we had applied the Card Transaction
correctly.
13.25 Once a Card Payment has been authorised, it cannot
be stopped or cancelled. A retailer or merchant may
make a refund. We will only credit your Account when
we receive their refund instruction. We are not liable
for any delay in the retailer or merchant giving us
these instructions.
Currency conversion
13.26 The exchange rate applicable to Card Transactions
changes daily, and any changes will be applied
immediately and without giving you any prior notice.
13.27 If you made a Card Transaction overseas or with
an overseas merchant, the retailer, merchant, or
ATM provider may convert the amount into pounds
sterling. We will deduct the sterling amount from your
Account.
13.28 If you make a Card Transaction in a foreign currency,
this will be converted into pounds sterling. We use
the exchange rate applied by Mastercard
®
. The
exchange rate shown on your Statement includes
the exchange rate and any processing fees applied
by Mastercard
®
. The currency conversion and the
amount being taken out of your Account will not
happen on the same day that the Transaction was
carried out.
Charges
13.29 Some merchants may process Payments on the Card
as if it were a credit card transaction and these may
incur charges. If the merchant does this, they are
obliged to tell you at the time of the Transaction. You
are responsible for these charges.
13.30 There may be a charge for using ATMs and you
are responsible for this charge. The charge will
be displayed on the machine at the time of the
Withdrawal.
Withdrawal and suspension of the Card
13.31 If we withdraw the use of a Card, we will tell you
as soon as reasonably practicable unless we are
prevented by law or any regulation or for security
reasons.
13.32 If a Payment is authorised by the Cardholder before
a Card is cancelled or suspended, you are still
responsible for the amount of this Payment which
will be deducted from your Account after the Card is
cancelled or suspended.
Lost, stolen, Compromised or misused Cards
13.33 As a member of the Mastercard scheme, we are
required to share information about loss, theft or
possible misuse of Cards with relevant third parties.
13.34 We may disclose information about you, your Account
or the Cardholder to the police or third parties if we
think it will help prevent or recover losses. You and
16
the Cardholder must co-operate with us, the police,
or any other authorities in investigations into the
actual or suspected misuse of the Card. If we ask you
whether a Transaction is unauthorised, you must
confirm this within seven days of our request.
14 Using and safeguarding
Security Details
14.1 If your Security Details are used, we will treat the
request as if you have carried out the Transaction.
You must keep your Security Details private and not
let anyone get access to any devices you use to access
your Account.
14.2 There are some things you must do to keep your
Accounts safe and prevent unauthorised use. You
must:
n Keep your Security Details and the Card safe;
n Not tell or allow anyone else to use the Card,
Security Details, Access Code or One Time
Passcode;
n Safely destroy any Security Details we send to
you;
n Sign and activate the Card as soon as you receive
it;
n Change your Security Details straight away and
tell us as soon as possible if you know or suspect
that someone else knows your details;
n Follow any instructions we give you about
security. This includes sharing this information
with the relevant persons within the organisation;
n Contact us immediately if you are concerned
about the security of your Accounts, Security
Details or Payment Devices;
n Ensure any changes you make to your Security
Details cannot be easily guessed, and you should
not write these down in a way that other people
can easily understand;
n Use caution when accessing your Account from
a computer in a public place and when using a
computer which is connected to a public wi-fi
connection;
n Take care when logging out of the Online Service.
For example, we recommend that you log off
securely by using the exit link on screen and, if
you are disconnected during an Online Service
session, that you log back in and then log off
correctly;
n Not tell us any of your Security Details unless
we ask you a security question. Neither us nor
the police will ask you to reveal your full Security
Details;
n Not send us your Security Details or 16-digit
Card number by email. If you receive a suspicious
email, please do not open it, or click on any links.
These emails can be reported by forwarding the
email to scamreporting@cafonline.org;
n Only access the Online Service by typing our
website address into your internet browser and
not clicking on any links;
n Make sure previous Cards held by Cardholders
are destroyed securely;
n Not share the Card or any Card details, including
the PIN, with another person, including family
members or members of the same organisation;
n Not disclose the Card numbers or the security
code on the back of the Card except when making
Payments;
n Not tamper with the Card;
n Take care to ensure that no-one sees the PIN
when you use it;
n Comply with the instructions and guidance we
issue regarding keeping the Card, Card details
and Security Details safe. This includes sharing
this information with the relevant persons within
your organisation;
n Inform us, without delay, by calling us on our lost,
stolen or Compromised number, 03000 123 606
if the Card or PIN are lost, stolen, compromised,
or retained by an ATM or you suspect that
someone has used or tried to use them; and
n Make sure that the Account is not used for illegal
purposes.
14.3 If we know or suspect misuse or abuse of your
Security Details or your Account, we may report this
to the police or to a regulatory authority.
14.4 We may ask you to change your Security Details
at any time and for any reason; and you must do
so immediately (or in accordance with any other
instructions we may give). We will not be liable for any
losses if you do not follow these instructions.
14.5 We can suspend or withdraw your Account with
immediate effect if:
n we believe that this is necessary for security
reasons;
n this is to prevent suspected unauthorised or
fraudulent use of your Account (for example,
where there have been multiple unsuccessful
attempts to access your Account using the Online
Service);
n we believe there is a significantly increased risk
that you will not be able to repay any money you
owe to us on your Account;
n you have not used Your Account for a period of
time set by us; or
n you have breached any conditions in this
document or those mentioned in Condition 1.1.
14.6 When we make any changes to our security
procedures, or if we change, suspend or withdraw
your Security Details, we will tell you beforehand or
immediately after we do this unless we are prevented
by law or any regulations or this will compromise our
security.
17
14.7 If you tell us there is an unauthorised Transaction
made on your Account, we will investigate this. You
must co-operate with us, the police or any other
authorities in these investigations.
14.8 If you know or suspect that someone else knows your
Security Details, you can still notify us outside of our
opening times by calling us on 03000 123 456 and
leaving a message. From the time that your message
is received, you will not be liable for any losses
incurred subject to Conditions 19.4 and 19.5.
15 Using, processing and sharing
your information
15.1 We take data protection and privacy very seriously.
Our Privacy Notice, which can be viewed at
www.cafonline.org/privacy, explains how we
collect, retain, and use personal data. We will only
hold personal data for as long as it is needed and
ensure that it is held securely.
16 Tax reporting
16.1 Sometimes the law or a regulation will tell us that
we need to share information about you (and your
Controlling Persons) with tax authorities. We can
share information about you with HMRC, who may
then share this information with tax authorities of
other countries in line with UK legislation.
16.2 The information we will share includes:
n The Account number;
n The amount of interest paid into the Account;
n The Account balance;
n Your personal and/or organisation name and
address; and
n Your social security number, National Insurance
number (or equivalent) or taxpayer identification
number.
You may also need to provide us with further
information or documents about your (or your
Controlling Persons') identity, tax residence
nationality and status that we are required to hold by
law.
16.3 It is up to you to meet your tax responsibilities in the
UK and elsewhere. This relates to opening and using
Accounts by CAF Bank and providing us with relevant
information, documents and certification when we
request these. You are responsible for your own tax
obligations, and it is your choice whether to seek
independent legal and tax advice.
16.4 You must inform us as soon as possible of any
changes in circumstances which affect your tax
responsibilities or those of your Controlling Persons
or results in the information previously provided to
us regarding your tax status to become incorrect or
incomplete.
17 Arranged Overdraft services
17.1 You may be able to borrow money from us as an
Arranged Overdraft. If you apply for this, we will let
you know how long it will take for us to consider your
request.
17.2 Fees and charges applicable to any Arranged
Overdraft will be in addition to those set out in
the Tariff of Charges and documents set out in
Condition 1.1.
17.3 Overdrafts are only meant for short term borrowing.
All Overdrafts are repayable on demand. This means
we can ask you to pay the money back immediately,
although, we will give you advance notice for any
Arranged Overdrafts.
17.4 Our Accounts are not designed to provide
Overdrafts if they have not been pre-approved by
us (an unarranged Overdraft). We may be unable to
prevent a charge or Transaction which could cause
the Account to have a negative balance. These may
include, but are not limited to, those set out in our
Tariff of Charges. You will have to repay the overdrawn
amount immediately on demand. You will be charged
daily interest and there may be other charges applied
to your Account as set out in the Tariff of Charges.
Any interest applied due to the Account having a
negative balance may be offset against any interest
you earn on the Account.
17.5 You can contact us to request a new Arranged
Overdraft or an extension to an existing Arranged
Overdraft. We will provide you with a separate
agreement which will set out the terms of the
Overdraft and any interest or charges that will apply
to you.
18 Set-off
18.1 If you have money in one of your Accounts with us,
we may use it to reduce or repay amounts owed to
us (for example on a loan or Overdraft) which are due
for payment on other Accounts. This is our right of
set-off.
18.2 We can use money in your Account even if there is a
court decision against you or you are fined (including
interest arising after the date of the final decision or
fine), unless the court instructs us otherwise, or we
are prevented to do so by law.
18.3 Occasionally, we receive legal instructions or notices
to hold a customer’s money for someone else, or to
pay it to someone else. If this happens, the money we
hold for the other person will be what is left after we
have used our right of set-off, including any interest
arising after the legal instruction or notice (unless we
decide otherwise or we are prevented to by law or
regulation).
18.4 We will contact you in writing before we make any set-
off between your Accounts to let you know the date
and details of the action we will take.
18
19 Liabilities
When we are not responsible
19.1 We will not be responsible for:
n Business losses incurred, including the loss of
profits, loss of business, business interruption, loss
of business opportunity, or anticipated savings,
reputation or any other reasonably unforeseeable
purely financial loss;
n Losses incurred as a result of a failed payment due
to you not holding sufficient funds in your Account;
n Losses or costs where we are complying with any
legal or regulatory requirements;
n Losses incurred as a result of any abnormal or
unforeseeable circumstances which are outside
of our control, including delays or failures caused
by problems with another system or network,
data-processing failures, mechanical breakdown or
industrial action;
n Losses incurred as a result of your gross
negligence, fraud, misuse of your Account or
breach of any of the Terms and Conditions in the
documents set out in Condition 1.1;
n Losses incurred as a result of you sharing your
Security Details with us or another person;
n Where contact details have changed but you have
not made us aware of these;
n Losses where you give us incorrect instructions,
such as the wrong Account number and sort code;
n Related to payments into or out of your Account
once this has been closed (either by you or us);
n If you provide a third-party provider (for example,
an Accounting service) with your Security Details
and you incur any financial losses because of
fraudulent or unauthorised use of your Account;
n Where there is a delay or refusal to process any
instructions on your Account if we have asked for
further information to allow us to meet our anti-
money laundering, financial crime, sanctions or
other legal and regulatory requirements;
n Any Transaction showing on your Account which
has not been disputed within 13 months of the
Transaction happening, in line with Condition 4.30;
n Any loss you may suffer as a result of us complying
with legislation relating to Conditions 16.1 – 16.3;
n Any losses or damages to any original documents
sent to us (unless we specifically asked for the
original documents).
19.2 Where an unauthorised Transaction should be
reversed, we will make it as soon as practicable. We
will reverse:
n the amount of the unauthorised Transaction; and
n any related interest or charges, where applicable.
We will have no further liability to you.
19.3 We will make every effort to perform our obligations
to you under these Terms and Conditions. This
includes taking whatever action we consider
appropriate to meet any obligation relating to the
prevention of fraud, money laundering and terrorist
financing and the provision of financial services to
persons who may be subject to sanctions.
However, we must also comply with the law,
regulations, court orders, codes and other duties,
requirements and obligations that apply to us and to
take measures to prevent our services being used for
financial crime.
Consequently, we will not perform any part of our
agreements and may suspend or terminate Accounts
and services where we reasonably consider that doing
so may:
n Involve us or you breaking a law, regulation,
court order, code or other duty, requirement or
obligation that applies to you or us;
n Involve, or be part of, us committing a criminal act
of any kind; or
n Expose us to action by government, regulator, or
law enforcement agency.
In these circumstances, we will not be liable for not
performing those parts of the agreement.
19.4 You will not be responsible for any unauthorised
Transactions, other than the following. You will be
liable for unauthorised Payments and related costs
that happen because you or a Cardholder:
n Are liable under the Terms and Conditions in the
documents set out in Condition 1.1; and
n Have deliberately, or with gross negligence, failed to
keep your Account, Card or Security Details secure.
19.5 If we suspect you have acted fraudulently or with
gross negligence or have breached these Terms and
Conditions, you will be liable for all losses on the
Account. These include the amount of the payments
made and any interest and/or charges applied to your
Account.
19.6 You will not be responsible for any losses if someone
else uses the Card before the Cardholder receives it.
Your liability may also be limited by the law.
19.7 By using the Account and setting up Security Details
on your Account, you agree to:
n Keep your Security Details and Payment Device
safe at all times by taking reasonable steps,
including but not limited to the safeguards we
share with you and not disclose these to any third
party.
n Advise us immediately if the security of the
password is compromised; and
n Us relying on the password to confirm it is you
authorising an instruction on all Accounts held in
your name, in addition to Condition 4.18.
19.8 We accept liability for any direct losses you may suffer
if we have not complied with our obligations under
the Terms and Conditions in the documents as set
out in Condition 1.1, or as a result of our negligence or
fraud.
19
20 Amendments to the Terms
and Conditions relating to your
Account
20.1 We may need to make changes to the Terms and
Conditions in the documents set out in Condition
1.1. We will give you at least 60 days’ notice In Writing
before we make any changes. If the changes are being
made to the Privacy Notice, we do not need to give
you prior notice In Writing, but we will inform you of
any substantial changes.
20.2 There are some changes we will not tell you about in
advance:
n The changes benefiting you, for example, when
we have increased our credit interest rate and/or
exchange rates;
n The variable interest rate changes. Some Accounts
have interest rates that are based on other interest
rates we do not control, for example the Bank of
England base rate; or
n We make these following changes in the law,
regulations, code or industry guidance.
20.3 Changes listed in Condition 20.2 can be made
immediately but we will tell you in writing about them
within 30 days.
20.4 If we give you advance notice of a change to this
agreement and you do not want to agree to the
change, you can close your Account without paying
any extra charges or interest, at any time until the
change takes effect. If you do not close your Account,
you are accepting the change.
21 Miscellaneous
21.1 You may not transfer any of your rights or
responsibilities under the Terms and Conditions in
the documents set out in Condition 1.1 to any other
person unless we have agreed this in writing in
advance.
21.2 We may transfer some or all of our rights and duties
under the Terms and Conditions in the documents
set out in Condition 1.1.
21.3 If any of the Terms and Conditions in the documents
as set out in Condition 1.1 are found to be invalid,
illegal, or unenforceable by any court or regulatory
authority, this will not affect the validity or
enforceability of the rest of this agreement which
shall continue in full force and effect.
21.4 Any delay or failure by us to exercise our right or
remedy under the Terms and Conditions in the
documents set out in Condition 1.1 does not waive
that right and it does not prevent or restrict us from
further exercising that or any other right or remedy.
We can choose not to enforce any of our rights under
our agreement. If we choose not to enforce our rights
when we could do, we may enforce them later.
21.5 The Terms and Conditions in the documents as set
out in Condition 1.1 are governed by English law
and you and we agree that the English Courts will
have exclusive jurisdiction to settle any disputes in
connection with these Terms and Conditions.
22 How you can make a complaint
22.1 If you feel that we have made a mistake or have not
met your expectations, please let us know. We want
to put things right for you and make sure we do not
repeat any mistakes in the future.
You can tell us about a complaint by calling
us on 03000 123 456, emailing us at
caf[email protected]g, or write to us at
CAF Bank Limited, 25 Kings Hill Avenue,
West Malling, Kent ME19 4TQ.
22.2 If you are unhappy with how we deal with your
complaint, you may be able to go to the Financial
Ombudsman Service (FOS). Their website is
www.financial-ombudsman.org.uk and they will
look at your complaint once you have tried to resolve
it with us and if you are eligible to complain to the
FOS.
23 Regulatory protection
Distance Marketing Regulations 2004
23.1 You have 14 calendar days from the date your
Account is opened to give us written notice that you
wish to cancel it. If you decide to close your Account
within 14 days, we will repay any balance, together
with any interest earned. You will not incur any
charges for closing your Account.
The following information is not part of our Terms and
Conditions.
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation
Scheme (FSCS). The FSCS can pay compensation to you if
we are unable to meet our financial obligations in certain
circumstances. Further information about the scheme can
be found on the FSCS website at www.fscs.org.uk.
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656.
About CAF Bank
From the one-person causes to the large-scale organisations, we are the bank
that charities turn to. We believe in the power of good, and in treating your goals
as our own. We understand the challenges you face. We know the world you
work in, and as we help you navigate your finances, you can spend more time
making a positive impact in the world.
T: 03000 123 456
E: cafb[email protected]
W: www.cafonline.org/caf-bank
CDT-706/0224
Basic information about the protection of your eligible deposits
Eligible deposits in CAF Bank Limited are protected by: The Financial Services Compensation Scheme
(‘FSCS’).
1
Limit of protection: £85,000 per depositor per bank / building society /
credit union.
2
If you have more eligible deposits at the same bank / building
society / credit union:
All your eligible deposits at the same bank / building society /
credit union are ‘aggregated’ and the total is subject to the limit
of £85,000.
2
If you have a joint account with other person(s): The limit of £85,000 applies to each depositor separately.
3
Reimbursement period in case of bank, building society or
credit union’s failure:
Seven working days.
4
Currency of reimbursement: Pound sterling (GBP, £)
To contact CAF Bank Limited for enquiries relating
to your account:
To contact the FSCS for further information on compensation:
CAF Bank Limited
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ
Tel: 03000 123 456
Email: [email protected]
Financial Services Compensation Scheme
10th Floor, Beaufort House
15 St Botolph Street
London
EC3A 7QU
Tel: 0800 678 1100 or 020 7741 4100
Email: [email protected]
More information: www.fscs.org.uk
Information sheet
FINANCIAL SERVICES COMPENSATION SCHEME
Additional information
1
Scheme responsible for the protection of your eligible deposit
Your eligible deposit is covered by a statutory Deposit Guarantee
Scheme. If insolvency of your bank, building society or credit union
should occur, your eligible deposits would be repaid up to £85,000
by the Deposit Guarantee Scheme.
2
General limit of protection
If a covered deposit is unavailable because a bank, building society or
credit union is unable to meet its nancial obligations, depositors are
repaid by a Deposit Guarantee Scheme. This repayment covers a
maximum £85,000 per bank, building society or credit union. This
means that all eligible deposits at the same bank, building society or
credit union are added up in order to determine the coverage level.
If, for instance, a depositor holds a savings account with £80,000 and
a current account with £20,000, he or she will only be repaid £85,000.
In some cases eligible deposits which are categorised as ‘temporary
high balances’ are protected above £85,000 for six months after the
amount has been credited or from the moment when such eligible
deposits become legally transferable. These are eligible deposits
connected with certain events including:
n certain transactions relating to the depositor’s current or
prospective only or main residence or dwelling;
n a death, or the depositor’s marriage or civil partnership, divorce,
retirement, dismissal, redundancy or invalidity;
n the payment to the depositor of insurance benets or
compensation for criminal injuries or wrongful conviction.
More information can be obtained at www.fscs.org.uk
3
Limit of protection for joint accounts
In case of joint accounts, the limit of £85,000 applies to each depositor.
However, eligible deposits in an account to which two or more persons
are entitled as members of a business partnership, association or
grouping of a similar nature, without legal personality, are aggregated
and treated as if made by a single depositor for the purpose of
calculating the limit of £85,000.
4
Reimbursement
The responsible Deposit Guarantee Scheme is the Financial Services
Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street,
London, EC3A 7QU, Tel: 0800 678 1100 or 020 7741 4100, Email:
ICT@fscs.org.uk. It will repay your eligible deposits (up to £85,000) within
seven working days from 1 January 2024 onwards, save where specic
exceptions apply.
If you have not been repaid within these deadlines, you should
contact the Deposit Guarantee Scheme since the time to claim
reimbursement may be barred after a certain time limit.
Further information can be obtained at www.fscs.org.uk.
Other important information
In general, all retail depositors and businesses are covered by
Deposit Guarantee Schemes. Exceptions for certain deposits are
stated on the website of the responsible Deposit Guarantee Scheme.
Your bank, building society or credit union will also inform you of any
exclusions from protection which may apply. If deposits are eligible,
the bank, building society or credit union shall also conrm this on the
statement of account.
Exclusions list
A deposit is excluded from protection if:
1. The holder and any benecial owner of the deposit have never
been identied in accordance with money laundering requirements.
For further information, contact your bank, building society or
credit union.
2. The deposit arises out of transactions in connection with which
there has been a criminal conviction for money laundering.
3. It is a deposit made by a depositor which is one of the following:
n credit institution
n nancial institution
n investment rm
n insurance undertaking
n reinsurance undertaking
n collective investment undertaking
n pension or retirement fund*
n public authority, other than a small local authority.
For further information about exclusions, refer to the FSCS website
at www.fscs.org.uk
*Deposits by personal pension schemes, stakeholder pension
schemes and occupational pension schemes of micro, small and
medium sized enterprises are not excluded
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656.
CDT-2096/0524
The meaning of the words and phrases used in this
document are detailed in Section 1 of CAF Bank General
Terms and Conditions, Meaning of words and phrases. In
addition, the Financial Conduct Authority has published a
set of standardised terms and denitions that all banks use
in relation to the services it provides per payment account.
A glossary of the terms and denitions is available to view
at www.cafonline.org/glossaryofterms which will apply to
these terms unless a contrary intention is expressed. We set
out the cost of these services in a Tari of charges which can
be found at www.cafonline.org/cafbank-tari-terms
1 Introduction
1.1 These Terms and Conditions apply to the CAF Cash
Account and should be read in conjunction with the
CAF Bank General Terms and Conditions (the ‘General
Terms and Conditions’) and any terms and conditions
that apply to any other of our products or services that
you use (in each case, the ‘Product Terms’). Where there
is any inconsistency between these CAF Cash Account
Terms and Conditions (these ‘Account Terms’) and the
General Terms and Conditions, the General Terms and
Conditions shall prevail. Where there is any inconsistency
between these Account terms and the Product Terms,
these Account Terms shall prevail in respect of your
CAF Cash Account.
1.2 The CAF Cash Account is governed by these Account
Terms and, where the context permits and except as
otherwise stated, by the General Terms and Conditions.
1.3 You have been provided with a copy of the General
Terms and Conditions. You can request additional copies
of these Account Terms and/or the General Terms and
Conditions at any time.
2 Interest and charges
2.1 The CAF Cash Account pays interest at variable
rates. Our interest rates are reviewed and updated,
in accordance with the General Terms and Conditions.
Where we do update our interest rates, we will show
the new applicable rate on your statement from the
date of the change.
2.2 Interest will be paid gross and you will be responsible for
paying any tax due to HM Revenue and Customs.
2.3 The fees applicable to the CAF Cash Account are set
out in the CAF Bank Tari of charges. The Tari of
charges can be found at www.cafonline.org/cafbank-
tari-terms
3 Chequebook(s) and paying-in book(s)
3.1 If you are opening a CAF Cash Account, you will be able
to use your chequebook(s) and paying-in book(s) as
soon as you have received them.
3.2 From time to time, we may ask you to contact us to
acknowledge receipt of the account chequebook(s).
You must do this prior to using the chequebook if
required.
4 Authorisation requirements for instructions
and to send money within the UK and
outside the UK
All instructions and requests to send money should be
signed in accordance with the Bank mandate before
they can be processed by CAF Bank.
5 Amendments to these Terms and Conditions
We may alter these Terms and Conditions in
accordance with the General Terms and Conditions.
6 Governing law and language
These Terms and Conditions are governed by, and are
to be construed in accordance with, English law. You and
we agree that we are both subject to the jurisdiction
of the courts in England and Wales. These Terms and
Conditions are in English and whenever we communicate
with you we will do so in English.
7 Data protection and privacy
We take data protection and privacy very seriously.
Our privacy notice, which can be viewed at
www.cafonline.org/privacy, governs the way we collect,
retain and use personal data. We shall ensure that we
only hold personal data for as long as it is needed, and
that it is held securely.
CAF Cash Account – Account Terms
Eective from 28 June 2021
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656.
CBTTB/0421
The meaning of the words and phrases used in this
document are detailed in Section 1 of CAF Bank General
Terms and Conditions, Meaning of words and phrases. In
addition, the Financial Conduct Authority has published a
set of standardised terms and denitions that all banks use
in relation to the services it provides per payment account.
A glossary of the terms and denitions is available to view
at www.cafonline.org/glossaryofterms which will apply to
these terms unless a contrary intention is expressed. We set
out the cost of these services in a Tari of charges which can
be found at www.cafonline.org/cafbank-tari-terms
1 Introduction
1.1 These Terms and Conditions apply to the CAF Gold
Account and should be read in conjunction with the
CAF Bank General Terms and Conditions (the ‘General Terms
and Conditions’) and any terms and conditions that apply
to any other of our products or services that you use
(in each case, the ‘Product Terms’). Where there is any
inconsistency between these CAF Gold Account Terms
and Conditions (these ‘Account Terms’) and the General
Terms and Conditions, the General Terms and Conditions shall
prevail. Where there is any inconsistency between these
Account Terms and the Product Terms, these Account
Terms shall prevail in respect of your CAF Gold Account.
1.2 The CAF Gold Account is governed by these Account
Terms and, where the context permits and except as
otherwise stated, by the General Terms and Conditions.
1.3 You have been provided with a copy of the General
Terms and Conditions. You can request additional copies
of these Account Terms and/or the General Terms and
Conditions at any time.
2 Operating the account
In order to operate the account, you must open a CAF
Cash Account to be linked to a CAF Gold Account in your
organisation’s name.
3 Receiving and sending money
You may withdraw money from your CAF Gold Account
by transfer to your CAF Cash or CAF Platinum Account,
or send money to your UK bank account(s) specied
on your application form or on any change of bank
details form subsequently completed and returned to
us. Please note that you cannot send money to third
parties directly from a CAF Gold Account.
4 Interest and charges
4.1 The CAF Gold Account pays interest at variable
rates. Our interest rates are reviewed and updated,
in accordance with the General Terms and Conditions.
Where we do update our interest rates, we will show
the new applicable rate on your statement from the
date of the change.
4.2 Interest will be paid gross and you will be responsible for
paying any tax due to HM Revenue and Customs.
4.3 The fees applicable to the CAF Gold Account are set
out in the CAF Bank Tari of charges. The Tari of
charges can be found at www.cafonline.org/cafbank-
tari-terms.
5 Amendments to these Terms and Conditions
We may alter these Terms and Conditions in accordance
with the General Terms and Conditions.
6 Governing law and language
These Terms and Conditions are governed by, and are to
be construed in accordance with, English law. You and we
agree that we are both subject to the jurisdiction of the
courts in England and Wales. These Terms and Conditions
are in English and whenever we communicate with you
we will do so in English.
7 Data protection and privacy
We take data protection and privacy very seriously.
Our privacy notice, which can be viewed at
www.cafonline.org/privacy, governs the way we collect,
retain and use personal data. We shall ensure that we
only hold personal data for as long as it is needed, and
that it is held securely.
CAF Gold Account – Account Terms
Eective from 20 September 2022
Telephone calls may be monitored or recorded for security/training purposes.
Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.
Registered in England and Wales under number 1837656.
CDT-403C/0722
