Zelle
®
for your small
business
FAQs
Mem
ber FDIC, © 2024, TD Bank, N.A. and/or its ailiates. All Rights Reserved.
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What is Zelle®?
Zelle® is a fast and easy way for small businesses to receive, request and send money to
customers and vendors they trust. Money is typically sent and received within minutes.
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If your customers use Zelle® they can send payments directly to your TD Bank account
within their online or mobile banking app with your email address, U.S. mobile number or
QR code.
How do I use Zelle® with a small business account?
To get started, log into TD Online Banking or the TD Bank app and select “Zelle®”.
Enter your email address or U.S. mobile number, receive a one-time veriication code,
accept the terms and conditions and you are ready to start receiving and sending money
with Zelle®.
To
receive money using Zelle®, share your enrolled email address, U.S. mobile number, or
QR code with your customers and ask them to send you payment with Zelle®. After the
customer sends you payment with Zelle®, you will receive your money directly into your
enrolled bank account.
To se
nd money with Zelle®, select someone from your mobile device’s contacts (or add
a trusted recipient’s email address or U.S. mobile number), add the amount you would
like to send and an optional note, review, then hit “Send.” In most cases, the money is
available to your recipient in minutes.
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I
f the small business or consumer you send money to has already enrolled with Zelle®
through their banking app, the money is sent directly to their bank account and cannot
be canceled. It’s important to only send money to people you trust, and always ensure
you’ve used the correct email address or U.S. mobile number when sending money.
To request money using Zelle® with a small business account, click “Zelle®,” select
“Request,” enter the individual’s email address or U.S. mobile number, conirm the
recipient is correct and tap “Request.”
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If your customer is using Zelle® through their banking app, they’ll be able to pay you with
Zelle®. You’ll receive a payment notiication once your customer has sent you money
in response to your request. If your customer is enrolled in the Zelle® app, they will not
be able to send you money with Zelle®, and you should arrange for a dierent payment
method.
I already use Zelle® through my personal bank account. How do I enroll
to use Zelle® with my small business bank account?
Simply log into TD Online Banking or the TD Bank app and select “Zelle®.” Then, enter an
email address or U.S. mobile number to connect to your small business bank account.
Important note: If you already use Zelle® for personal use, you must use a dierent email
address or U.S. mobile number than the one you used to enroll your personal bank
account. For example, name@email.com would be connected to your personal checking
account, and 5555551234 would be connected to your small business bank account.
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How do I tell my customers that they can pay me with Zelle®?
There are a few ways you can encourage your customers to pay you with Zelle®.
Tell customers verbally that you accept payments with Zelle®, and that they can
easily send you money right from their banking app.
Include it on an invoice. We recommend adding “I accept payments with Zelle®” or
“Pay me with Zelle®”.
Use Zelle® to request money from your customers, which will send them a
notiication telling them you have requested payment with Zelle®.
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Please note, you will only be able to receive payments from customers using Zelle®
through their inancial institution (mobile banking app). You will not be able to receive
payments from customers enrolled in the standalone Zelle® app.
Is my information secure?
Keeping your money and information safe is a top priority for TD Bank. When you use
Zelle® within TD Online Banking or the TD Bank app, your information is protected with
the same technology we use to keep your TD Bank account safe.
How do I use a Zelle® QR code with my small business account?
The Zelle® QR code allows you to receive and send money without typing an email
address or U.S. mobile number.
To locate your own Zelle® QR code to share with your customers, open the TD Bank app,
navigate to “Zelle®” and click the QR code icon. You can click the “My Code” tab to view,
print, and share your QR code.
To send money, click on the QR code icon after navigating to Zelle®. Your phone’s camera
will open. Point your camera at the recipient’s Zelle® QR code, enter the amount, and
hit “Send.” When sending money to someone new, it’s always important to conirm the
recipient is correct by reviewing the displayed name before sending money.
Are there any fees to use Zelle® with a small business account at TD
Bank?
No, TD Bank does not charge a fee to use Zelle® with a small business account.
Are there any dierences in the experience between using Zelle® with
my personal bank account versus my small business account?
There are no dierences in receiving, requesting, or sending money for personal bank
accounts and small business accounts, except send limits. Zelle® uses the same network
for all eligible accounts. If your customers are already enrolled with Zelle® through their
bank’s mobile app, they do not need to do anything dierent to send money to a small
business; they use the existing Zelle® experience they already know and trust within their
mobile banking app. Small businesses cannot currently send payments to or receive
payments from customers who are only enrolled in the standalone Zelle® app.
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Disclosure:
How do I know if my small business is eligible to use Zelle®?
Most Small Business Checking Accounts and Money Market Accounts enrolled in Small
Business Online Banking will be able to use Zelle®.
Can I use Zelle® internationally?
Only U.S.-based accounts at the recipient’s bank or credit union are eligible for Zelle®.
Can I cancel a payment if I sent money using Zelle®?
You can only cancel a payment if the small business or consumer you sent money to
hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because
the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment
you want to cancel and then select “Cancel This Payment.” If you do not see this option
available, please contact our customer support team at 18004937562 for assistance
with canceling the pending payment.
If you send money to a small business or consumer that has already enrolled with Zelle®
through their bank or credit union’s mobile app, the money is sent directly to their bank
account and cannot be canceled. This is why it’s important to only send money to people
you know and trust, and always ensure you’ve used the correct email address or U.S.
mobile number when sending money.
If you try to send money to a consumer who is enrolled in the Zelle® app, the payment
won’t go through, and a message will pop up to let you know the payment cannot be
completed. With small business accounts, Zelle® does not currently support sending or
receiving money to users enrolled in the Zelle® app.
If you sent money to the wrong person, please immediately call our customer support
team at 18004937562 so we can help you.
Does Zelle® or TD Bank oer purchase protection?
Neither TD Bank nor Zelle® oers purchase protection for payments made with Zelle® – for
example, if you do not receive the item you paid for or the item is not as described or as
you expected.
Who should I call if I have questions or need help?
Please call TD Bank at 18004937562 so we can help you.
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Send Money with Zelle®, is available for most checking and money market Accounts in the U.S. To use Send Money
with Zelle® you must have an Online Banking proile with a U.S. address, a unique U.S. mobile phone number, and
an active unique e-mail address. To send or receive money with a small business, both parties must be enrolled
with Zelle® directly through their inancial institution’s online or mobile banking experience. Transactions between
enrolled users typically occur in minutes.
Your eligible deposit Account must be active and enabled for ACH transactions and Online Banking transfers.
Message and data rates may apply, check with your wireless carrier. Transaction limitations apply.
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In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must
already be enrolled with Zelle®.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under
license.
