Terminal 5 - Main Terminal
A Gates
B Gates
Main Terminal to B Gates : 15 minutes
Main Terminal to C Gates : 25 minutes
British Airways
Galleries Lounge
British Airways
Galleries Lounge
British Airways
Galleries Lounge
C Gates
To Terminals 1 and 3
A Guide to Terminal 5
Helping you transfer through London Heathrow
Connecting at Terminal 5
Contact numbers for customers in the UK are:
Flight Information: 0844 493 0 777 • Customer Relations, Reservations and all other enquiries: 0844 493 0 787
For customers outside the UK, please visit ba.com for the local British Airways contact numbers.
Do I have to clear Security?
If you are arriving from an international ight, you will need to clear Flight
Connections and Security.
Can I use Fast Track security?
If you are travelling in First, Club World, and Club Europe or are an Executive Club
Gold or Silver Member you can use the Fast Track Security channel.
Can I use the lounges?
If you are travelling in First, Club World, Club Europe, Business UK , or an
Executive Club Gold or Silver member or oneworld® equivalent you are
welcome to use the British Airways Galleries Lounges.
What other facilities are available in the airport?
You’ll nd everything you need from cafes and restaurants to internet access
points and a wide range of shops.
Do I need to pick up my bags or check in again?
You do not have to pick up your bags if they have been labelled for your next
ight. If you need to collect a boarding pass, please follow the purple signs for
Flight Connections and visit the Airline Desks to pick up your boarding pass.
However if your baggage receipt shows the nal destination as LHR, LGW
or LON then you must collect your bags at Arrivals/Baggage Reclaim before
checking in as normal for your next ight.
Can I leave the airport?
We strongly recommend that passengers who wish to visit London between
ights should allow a minimum of 6 hours. It is your responsibility to ensure you
have all the appropriate document required to enter the UK. If you decide to
leave the airport you must return and pass through Security at least 35 minutes
before the scheduled time of departure, or you may not be accepted for travel.
SWK4732
To help you reach your next ight follow the purple Flight Connections signs. Please be aware
that many ights are operated as a codeshare, check your onward boarding pass or ticket to
see which airline is operating your ight today. The ‘Which Terminal?’ information boards at
Flight Connections show which terminal the airline is departing from or ask a member of staff.
BA/M1045-T5-5TH