Citi® Government Travel Card Cardholder Guide

Citi

Government

Travel Card

Cardholder Guide

Citi Commercial Cards

Government Services

Index

Welcome to the

Citi Government

Travel Card Program 1

Cardholders Beneﬁt from: 2

Lost Luggage Insurance 3

Travel Accident Insurance 3

Do Not Strand Policy 4

Key Responsibilities 4

Authorized Use 6

ATM Usage 6

Verifying Receipt of

Your Card 8

Reporting Lost or

Stolen Cards 8

Ordering Replacement Cards 9

Account Statement 9

Foreign Currency

Conversion and

Cross-Border Transactions 11

CitiManager Online Tool 12

Paying Your Account 13

Resolving Transaction

Disputes 14

Salary Offset 16

Suspension/Cancellation

Procedures 16

Welcome to the

Citi Government Travel

Card Program

Ofﬁcial Government Travel has

just become easier with the

Citi

Government Travel Card.

Since 1812, Citi has been serving

customers with innovative

banking and ﬁnancial solutions.

In the credit card industry, Citi has

set the standard for the world.

We have combined our vast

experience in worldwide

travel card management and

unparalleled technological

expertise to develop a ﬂexible

and convenient purchasing

and payment tool. Your Citi

Government Travel Card makes

it easy for you to purchase travel

and travel-related services,

reduces the need to carry

cash, and assists you with

record keeping.

If you have any emergency

situations, you can contact

us toll-free 24 hours a day,

seven days a week. In addition,

you should reach out to your

Agency/Organization Program

Coordinator (A/OPC) to ﬁnd out

if there are speciﬁc procedures

that you should follow during an

emergency situation.

Cardholders Beneﬁt from:

Worldwide acceptance

The Citi Government Travel

Card is accepted at 45 million

merchant locations and 2.6

million ATMs worldwide.

Exceptional dedicated customer

services, wherever you are.

Our Customer Service Center

is committed to satisfying the

needs of all Citi Government

Travel Cardholders. Inside the

U.S., simply call us toll-free at

1-800-790-7206, 24 hours a day,

seven days a week, every day of

the year. Outside the U.S., call at

+1-904-954-7850.

We are here to answer your

questions and provide the

assistance you need. This guide

presents basic procedures and

rules for card usage. Should

you have questions that are not

answered in this guide, contact

your A/OPC or Citi Customer

Service Center.

Lost Luggage Insurance

As a Cardholder, you will receive

coverage for permanently lost,

stolen or damaged articles when

the carrier fare is charged to your

Citi Government Travel Card. This

coverage will be secondary to the

Common Carrier’s liability and

only for the amount not covered

by them.

For more information regarding

this policy or to ﬁle a claim, call

toll free 1-800-586-8458. If

calling from outside the U.S.,

call collect at 1-804-673-1164.

Travel Accident Insurance

In addition, as a Cardholder, you

are insured against accidental

loss of life, limb, sight, speech

or hearing while riding as

a passenger in, entering or

exiting any licensed common

carrier, provided the entire cost

of the passenger fare(s), less

redeemable certiﬁcates, vouchers

or coupons, has been charged to

your Citi Government Travel Card.

For more information regarding

this policy or to ﬁle a claim, call

1-800-418-1515.

Do Not Strand Policy

Citi understands that while

traveling you may experience

unexpected disruptions or

changes in your travel plans. For

this reason, Citi has a global “Do

Not Strand” policy to facilitate

cardholder needs in stranded

situations, such as in cases where

you may need a temporary credit

limit increase to book additional

travel. If you become stranded

while on travel, dial the number

on the back of your card and a

Citi Service Representative will

assist you.

Key Responsibilities

As a Cardholder, you have a

number of responsibilities. It

is important to understand

these responsibilities. You are

responsible for understanding

your Agency/Organization’s

policies and procedures

regarding the deﬁnition of

ofﬁcial Government Travel and

the deﬁnition of authorized

purchases as they relate to

ofﬁcial Government Travel.

• You are responsible for keeping

your account information,

such as addresses and phone

numbers, up to date.

• You are responsible for using

the Citi Government Travel

Card only for purchases that

comply with these policies.

• If you have an Individually

Billed Account, you are

personally responsible for

paying all charges and fees

and reconciling your account.

You will receive an Account

Statement after the close of

each billing cycle; it must be

paid in full by the due date.

• If you have a Centrally

Billed Account, the Agency/

Organization is responsible

for payment of charges for

ofﬁcial travel-related products

and services as speciﬁed in

its policy.

• You are also responsible for

complying with the terms and

conditions of the Travel Card

Cardholder Account Agreement

that you received with your Citi

Government Travel Card.

Authorized Use

Your card has been embossed

with your name on it. It is for

your use only. No other member

of your family, ofﬁce or Agency/

Organization is authorized to

use it. In addition, your card can

be used only for ofﬁcial Agency/

Organization travel and travel-

related expenses. These include

the following:

• Air and Rail Tickets

• Transportation Services

• Lodging

• Automobile Rental

• Food Service Establishments

• Fuel

• ATM Access, if authorized

ATM Usage

Using your Citi Government Travel

Card for cash access at ATMs, if

you are authorized to do so, is

another important convenience

of the card. Whenever you need

cash for ofﬁcial business, you

may go to any ATM displaying

the MasterCard or Visa logo,

depending on the card you were

issued. You may also use your

card at ATMs in all Citi branch

locations.

Using your card at non-Citi ATMs,

however, may result in an access

surcharge. If you use your card

in this manner, be sure to record

the amount of the surcharge and

identify the surcharge in your

reimbursement request.

To locate an ATM in a particular

area, consult the Visa Website

or the MasterCard Website,

depending on the card you

carry, at www.visa.com or www.

mastercard.com. Or, you may call

1-800-CITI-ATM or check the Citi

Web site at www.citibank.com.

To use your card at an ATM, you

will need a Personal Identiﬁcation

Number (PIN). For security

reasons, this will be issued to you

in a separate mailing. Memorize

your PIN and keep it in a safe

place, separate from the card. To

obtain cash, insert your card in

the ATM’s card reader and follow

the prompts. A cash advance fee

will be assessed.

Restrictions on ATM

transactions: Limits on the

number and dollar amount of

transactions may be restricted.

Consult your A/OPC to learn

more about these controls.

Verifying Receipt of

Your Card

You will receive an inactive Chip

and PIN card (i.e., a card not yet

ready for use) which is indicated

by the sticker on the card. We

request that you verify receipt of

your new card, select a PIN, and

sign the back of it immediately

upon receiving it. Simply visit

www.cardactivation.citi.com

and follow the instructions.

Upon completion, you will be

prompted to select your custom,

4-digit Personal Identiﬁcation

Number (PIN). Once this process

is completed, your card is veriﬁed

and will be ready for use upon the

date determined by your agency.

Reporting Lost or

Stolen Cards

Should you lose your card, realize

that it has been stolen, or notice

a fraudulent charge on your

Account Statement, notify your

A/OPC and Citi immediately. To

reach the Citi Customer Service

Center, call 1-800-790-7206,

24 hours a day, seven days a

week, every day of the year. If

you are outside the U.S., call Citi

at +1-904-954-7850. After you

report a lost or stolen card, Citi

will send you a letter. Follow the

instructions in that letter. Cards

that have been reported lost or

stolen are blocked immediately

from usage. If unauthorized

transactions appear on your

Account Statement, you should

contact the Citi Customer

Service Center.

Ordering Replacement

Cards

If your card becomes worn out,

damaged or defective in any

way, contact the Citi Customer

Service Center to request a

replacement card. In the U.S.,

please call 1-800-790-7206.

Outside the U.S., call Citi at

+1-904-954-7850.

Account Statement

If you have an Individually Billed

Account, a paper statement

will be mailed or an electronic

Account Statement will be

available on the CitiManager

tool within ﬁve business days of

the end of each billing cycle. The

Account Statement will show all

transactions that were posted

during the billing cycle. You are

required to review the statement

to verify that you made all

the charges and that they are

correct. You must pay the full

amount by the due date shown

on the statement.

If you have a Centrally Billed

Account, you will receive an

Account Statement for use in

verifying your charges. The

Account Statement is for your

reference and is not an invoice.

A sample Account Statement

is shown below. It is important

to familiarize yourself with its

details. The Account Statement

includes:

A. Invoice Date

B. Cardholder’s Name and

Address

C. Amount Due in total dollars

D. Citi Customer Service Center

toll-free and direct dial

telephone numbers

E. Citi Customer Service Center

address

F. Foreign Conversion Rate

(if applicable)

* Information about transaction disputes

is shown on the reverse side of the

statement.

NOTICE: SEE REVERSE SIDE FOR IMPORTANT INFORMATION Page 1 of X

Please detach and return lower portion with your payment to ensure proper credit. Retain upper portion for your records.

**N000006

004

Mail

Checks

Approval Section

Memo Section

_______________________________________________________ __________________________________________________________

CARDHOLDER SIGNATURE APPROVING OFFICIAL SIGNATURE (Except Travel)

XXXX-XXXX-XXXX-1234

Month DD, CCYY

$9,999,999,999,999.99

$999,999,999.99

$9,999,999,999,999.99

Agency/Org ID: 9999997 Single Purchase Limit: $99,999,999,999,999 Credit Limit: $99,999,999,999,999

Billing Office ID: 9999999990 Discretionary Code: 999999999099999999929999999993 Tax Exempt #: 99999999909999999992999996

Accounting Code: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Citibank

ADDRESS LINE 1

CITY ST ZIP+4

JOHN Q CARDHOLDER

COMPANY NAME

ADDRESS LINE 1

ADDRESS LINE 2

ADDRESS LINE 3

CITY ST ZIP+4

COUNTRY NAME

Account Inquiries:

Toll Free:

Intl.

TDD/TTY:

1 (800) 790-7206

1 (904) 954-7850

1 (877) 505-7276

Account Statement

Government Card Account

(Account Name)

Govt IBA Cardholder Statement

Account Number: XXXX-XXXX-XXXX-XXXX

Payment Information

New Balance

$9,999,999,999,999.99

Past Due Amount

$0.00

Amount Over Credit Limit

$99,999.99

Minimum Payment Due

$9,999,999.99

Payment Due Date MM/DD/CCYY

Statement Closing Date MM/DD/CCYY

Days In Billing Period

Summary of Account Activity

Previous Balance

$9,999,999,999,999.99

Payments

$9,999,999,999,999.99

Credits

$9,999,999,999,999.99

Purchases & Cash Advances

$9,999,999,999,999.99

Interest Charges

$9,999,999.99

Statement Messages supplied by Statement Designer (Message Area 1)

Note: This space should shrink/expand based on messages to be printed from Campaign Manager. If no messages are to

be printed from Campaign Manager then this box should be removed and the section containing messages from the TSYS

file should be printed in this location.

(flow)

Send Notice of Billing Errors and Customer Service inquiries to:

Citibank, P.O. Box 6125, Sioux Falls SD 57117

Transactions

19/99 19/99 9999 99999999919999999992993 999999 XXXXXXXXX0XXXXXXXXX2XXXXXXXXX3XXXXXXXXX41 31909 USA 999,999,999.99 CR

Post Trans

Date Date MCC Reference Number Description/Location Amount

28000 9999999 9999999 9999999 7461142211111111 2501

RETURN NAME

ADDRESS LINE 1

CITY ST ZIP+4

Account Number

Payment Due Date

New Balance

Past Due Amount*

Minimum Payment Due

Amount Enclosed

*Past Due Amount is included in the Minimum Payment Due.

Foreign Currency

Conversion and Cross-

Border Transactions

If you make charges to your Citi

Government Travel Card in a

foreign country, your transaction

will be posted and shown on

your Account Statement in U.S.

dollars. The Bank will pass along

all charges assessed by the

bankcard associations. The total

foreign currency transaction

charges will either be added

to, and integrated with, the

applicable currency conversion

rate or added to, and integrated

with, the posted transaction

amount.

CitiManager Online Tool

Citi’s global online tool,

CitiManager, enables you to

manage business expenses from

anywhere around the globe from

your computer or mobile device;

you can view statements online as

well as conﬁrm account balances.

If you have not already signed up

for the CitiManager tool, please

log on to www.citimanager.

com/login and click on the ‘Self

registration for Cardholders’ link.

From there, follow the prompts to

establish your account. You can

also download the CitiManager

mobile and tablet version of the

app on the App Store and on

Google Play.

Access Your Account Activity

View all statements and recent

transactions online. Up to 60

months of statements are

available in the CitiManager

tool and your six most recent

statements are available on

CitiManager Mobile.

Go Paperless

Citi offers paper free cardholder

statements to continue its overall

minimization of paper in support

of the Government Paperwork

Elimination Act. To make the

switch to paper free statements,

From the homepage, position

your mouse over the Statement

icon on the side navigation bar

and select the Go Paperless link.

Follow the instructions on the

page to complete the process.

Set Up Alerts

and click the Alerts icon on the

side navigation bar. From the

Alerts screen, you to add, delete,

modify and enroll in Citi’s globally

available alerts, choose to receive

notiﬁcations via email, SMS or

both.

Paying Your Account

Citi offers the convenience of

four payment methods:

Online Payments via

CitiManager

You can make a payment to your

individually billed travel card

account using the CitiManager

online tool. CitiManager allows

you to save your bank account

details to make paying monthly

payments easy with just a few

clicks. You can use any account

you may have with a U.S.

ﬁnancial institution.

Check Payments

You can mail a check using the

payment coupon and window

envelope sent with your

statement. Citi will post the

payment within two business

days (excluding holidays) after it

has been received.

Wire payments

Please contact your ﬁnancial

institution to initiate a wire

payment to Citi. Payments made

by 2:00 PM ET will post the

same business day. If made after

2:00 PM ET, the payment will be

posted the following business day.

Payments via Third-Party

Systems

You may use a third-party

personal computer-banking

system to pay your account.

Because Citi does not control

these bill-paying services,

payments made this way cannot

be guaranteed to post within two

business days.

Resolving Transaction

Disputes

You are responsible for initiating

the dispute resolution process

if your Account Statement lists

charges which are:

• Unauthorized

• Incorrect

• For merchandise that has not

been received

• For returned merchandise

You should also initiate the

process if your Account

Statement incorrectly lists a

credit as a charge or if a credit,

for which you have been issued

a credit slip, is not shown. To

begin the dispute resolution

process, visit citimanager.com/

homepage click the Statement

icon on the side navigation bar to

select the statement. To dispute

a transaction, click the ellipsis

(…) link to display additional

transaction detail and click the

Dispute button.

You may also dispute a

transaction by submitting a

Cardholder Dispute Form. You

can obtain the form through the

Citi Customer Service Center or

through your A/OPC.

Please mail your form to:

Citibank, N.A.

PO Box 6125

Sioux Falls, SD 57117

Or fax to: 605-357-2019

You must return the form to Citi

within 60 days of the disputed

Account Statement. If you do not

submit the form within this time

frame, you may be responsible

for payment of the charges.

You are not responsible for

payment of any disputed amount

while Citi is researching the

dispute. However, you must still

pay the amount of the bill that is

not in dispute status.

For more information about

resolving disputes, call the Citi

Customer Service Center at

1-800-790-7206. Outside the

U.S., call collect at 904-954-7850.

Salary Offset

The Offset Program is a

Government Card Program

used as a deterrent for those

cardholders that fail to meet

their obligation of the terms and

conditions of the card agreement.

The program gives a delinquent

cardholder an option to pay

the account within a speciﬁed

timeframe to avoid the account

from charging off as a bad debt

or have the payments deducted

monthly from their pay system.

Suspension/Cancellation

Procedures

Citi may begin the process to

suspend your account if it is

past due. Your account will be

considered delinquent if payment

for the undisputed principal

amount has not been received 45

calendar days from the closing

date on the billing statement

in which the charge appeared.

You will receive notiﬁcation

from Citi requesting payment

of the undisputed past due

amount. If payment has not been

received 55 calendar days from

the closing date, your Agency/

Organization and you will be

notiﬁed that the suspension

process will be initiated. You, and

your Agency/Organization will

be notiﬁed of a point of contact

to assist in resolving the past

due account. If payment for the

undisputed principal amount has

not been received 66 calendar

days from the closing date,

your account will be suspended,

unless otherwise directed by

your Agency/Organization. Your

Agency/Organization or the GSA

Contracting Ofﬁcer has the right

to suspend your account for any

reason. Upon payment of the

undisputed principal amount

to Citi, your account will be

reactivated. Your card or account

may be cancelled if:

• Your card is used for

unauthorized purposes

and Citi has your Agency/

Organization’s permission.

• Your account has been paid

with checks returned by

your ﬁnancial institution for

insufﬁcient funds (NSF) two

or more times in a 12-month

period.

If payment for the undisputed

principal amount has not been

received 126 calendar days from

the closing date, your card or

account will be cancelled unless

otherwise directed by your

Agency/Organization. In the

event of cancellation, you must

still pay all undisputed amounts

due to Citi under the terms of the

Travel Card Cardholder Account

Agreement. Your account

information may be reported to

credit reporting agencies if your

account is cancelled.

Also, you must return your card

upon request to your Agency/

Organization. Please be aware

that use of your card or account

after its cancellation will be

considered fraudulent and may

cause Citi to take legal action

against you. Citi may reinstate

cancelled accounts upon payment

of the undisputed principal

amount and late fee. The late fee

will be assessed when payment

for the full undisputed charges

identiﬁed on the monthly

Statement of Account is not

remitted within two billing

cycles plus 15 days past the

statement closing date on

the Statement of Account

in which the charge ﬁrst

appeared. If the Account is

subject to split disbursement

and your Agency/

Organization notiﬁes Citi that

payment delay was caused by

your Agency/ Organization

and not the cardholder, then

the late fee will be assessed

if full payment is not received

within 30 days after the

government notiﬁcation to

Citi of such payment error.

The late fee is 2.5% per

billing cycle until payment

is received by Citi. Citi may

conduct a creditworthiness

check on you prior to

reinstating your cancelled

account. A reinstatement fee

may be charged to you upon

reinstatement.

Citi Customer Service Center

toll-free number: 1-800-790-

7206. Outside the U.S., call

collect at 904-954-7850.

Available 24 hours a day,

seven days a week, every day

of the year.

Intentionally left blank.

Citi, Citi and Arc Design, CitiManager

and other marks shown herein are

service marks of Citigroup Inc., used and

registered throughout the world. All other

trademarks are the property of their

respective owners.

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